Strategic B2B Account Manager | Growth & Retention

Omni Group Asia Limited; Hong Kong; On-site; HKD 630,000 - 770,000; Full time

Job summary

Omni Group Asia Limited in Hong Kong is seeking an Account Manager (B2B Solutions) to identify potential clients, manage a portfolio of accounts, and act as the main point of contact.

You will achieve renewal, retention, and growth targets, build relationships with key stakeholders, and lead ongoing client engagement to drive usage and satisfaction. Strong language skills in English, Cantonese and Mandarin are required.

Qualifications

• 5-7 years of experience in account management or related client-facing role.
• Proven track record in client retention, account growth and relationship management.
• Experience in B2B sales or consultative solution selling is preferred.
• Strong interpersonal, influencing and negotiation skills.
• Excellent planning, organisation and time management abilities.
• Fluent in English, Cantonese and Mandarin.

Responsibilities

• Identify potential new clients and manage a portfolio of assigned client accounts as the main contact.
• Achieve account renewal, retention, and growth targets.
• Build and maintain strong relationships with key client stakeholders and decision-makers.
• Lead ongoing client engagement to drive usage, satisfaction, and long-term partnership value.
• Identify opportunities for account expansion through up-selling and cross-selling.
• Conduct regular account reviews to demonstrate value and support client retention.
• Address client concerns and coordinate with internal teams to resolve issues effectively.
• Monitor service delivery and ensure client expectations are met.
• Develop account plans and engagement strategies to support growth.
• Maintain a healthy pipeline of opportunities and update CRM records accurately.
• Stay informed on market trends and client needs to identify new business opportunities.
• Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Skills

Account management

Business development

Client retention

Relationship management

B2B sales

Negotiation

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Omni Group Asia Limited in Hong Kong is seeking an Account Manager (B2B Solutions) to identify potential clients, manage a portfolio of accounts, and act as the main point of contact.

You will achieve renewal, retention, and growth targets, build relationships with key stakeholders, and lead ongoing client engagement to drive usage and satisfaction. Strong language skills in English, Cantonese and Mandarin are required.