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AIA seeks a result-oriented professional to support the Team Lead in identifying opportunities, developing strategic plans, and delivering solutions that drive key business outcomes. You will embed a customer-first mindset, understand needs, and own end-to-end processes to improve the customer journey across teams.
Responsibilities include performance analysis, strategic planning, KPI tracking, and supporting initiatives that engage agents and enhance growth while ensuring governance and
AIA seeks a result-oriented professional to support the Team Lead in identifying opportunities, developing strategic plans, and delivering solutions that drive key business outcomes. You will embed a customer-first mindset, understand needs, and own end-to-end processes to improve the customer journey across teams.
Responsibilities include performance analysis, strategic planning, KPI tracking, and supporting initiatives that engage agents and enhance growth while ensuring governance and