Store Manager - IFC

Loro Piana; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

Loro Piana in Hong Kong seeks an experienced Store Manager to lead a luxury retail team. You will drive exceptional sales, uphold Brand DNA, and manage customer relationships while coaching staff and coordinating with Retail Excellence to implement development plans.

You will oversee daily store operations, visual standards, and safety guidelines, ensuring superior client experiences in a high-end environment.

Qualifications

• Minimum 10 years in luxury goods in complex/international environments.
• Strong leadership, coaching and development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in English and Cantonese; Mandarin a plus.
• Strong IT literacy (Office suite, SAP Retail) and reporting tools.

Responsibilities

• Reflects the corporate image and aligns team with Brand DNA.
• Optimizes sales performance through consistent execution of Galateo and standards.
• Analyzes market trends and competitors to identify business opportunities.
• Maintains excellent customer relationships and ensures high satisfaction through team management.
• Recruits, retains and develops new customers; manages CRM KPIs.
• Leads and motivates the team, fostering a positive work environment and innovative solutions.
• Coaches team; partners with Retail Excellence to tailor development plans.
• Ensures store organization, visual merchandising alignment, and adherence to safety procedures.

Skills

Leadership

Communication

Interpersonal skills

Computer literacy

English & Cantonese

Mandarin (a plus)

Education

10+ years luxury retail experience

Tools

Microsoft Office

SAP Retail

Job description

Job Responsibilities

• Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA.
• Is responsible for the optimization of the overall sales performance by delivering outstanding results through the consistent execution of the selling Galateo and operational standards.
• Understands the market trends and competitors in order to analyze and identify business opportunities/initiatives aiming at improving sales, promoting new products in line with the overall Company objectives and policies.
• Maintains excellent customer relationships and ensures high levels customer satisfaction through effective team management.
• Recruits new customers, retains existing ones and develops potential ones.
• Manage the CRM KPIs, ensuring that the necessary customer data is appropriately collected in order to contribute to the CRM reporting and strategy.
• Manages and motivates the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Supports the team with on-going coaching, identifying development and training needs and partnering with the Retail Excellence to tailor individual action plans.
• Ensures store team professional growth, product knowledge and the training by constantly stimulating the staff to be up-to-date about the luxury industry and sharing the development plans with the Retail Director.
• Sets achievable yet challenging team and individual targets; assesses, monitors and manages team/individual performance to ensure goals achievement.
• Keeps the team always informed about the store performance through the proper tools agreed with the Retail Director.
• Ensures the organization of daily opening activities and the store is in line with the visual and maintenance guidelines (i.e. product presentation, visual merchandising installations, maintenance activities, organization of the retail space and back office, etc.).
• Oversees the visual merchandising practices and standards ensuring that the store windows, the displays and the store and product image are in line with the corporate and Central Visual Merchandising guidelines.
• Is familiar with all impacting store operations activities, delegating whenever appropriate their execution.
• Makes sure that the security and Health & Safety procedures are properly implemented.
• Is responsible for the products and materials appropriate management and care in the stockroom.

Job Responsibilities:

• Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA.
• Is responsible for the optimization of the overall sales performance by delivering outstanding results through the consistent execution of the selling Galateo and operational standards.
• Understands the market trends and competitors in order to analyze and identify business opportunities/initiatives aiming at improving sales, promoting new products in line with the overall Company objectives and policies.
• Maintains excellent customer relationships and ensures high levels customer satisfaction through effective team management.
• Recruits new customers, retains existing ones and develops potential ones.
• Manage the CRM KPIs, ensuring that the necessary customer data is appropriately collected in order to contribute to the CRM reporting and strategy.
• Manages and motivates the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Supports the team with on-going coaching, identifying development and training needs and partnering with the Retail Excellence to tailor individual action plans.
• Ensures store team professional growth, product knowledge and the training by constantly stimulating the staff to be up-to-date about the luxury industry and sharing the development plans with the Retail Director.
• Sets achievable yet challenging team and individual targets; assesses, monitors and manages team/individual performance to ensure goals achievement.
• Keeps the team always informed about the store performance through the proper tools agreed with the Retail Director.
• Ensures the organization of daily opening activities and the store is in line with the visual and maintenance guidelines (i.e. product presentation, visual merchandising installations, maintenance activities, organization of the retail space and back office, etc.).
• Oversees the visual merchandising practices and standards ensuring that the store windows, the displays and the store and product image are in line with the corporate and Central Visual Merchandising guidelines.
• Is familiar with all impacting store operations activities, delegating whenever appropriate their execution.
• Makes sure that the security and Health & Safety procedures are properly implemented.
• Is responsible for the products and materials appropriate management and care in the stockroom.

Job Requirements:

• At least 10 years' work experience in a Luxury Goods business in complex and international environments.
• Passion and high motivation for Loro Piana products and Brand.
• Solid leadership skills - listening and motivating others, coaching and developing others; delegation.
• Excellent communication skills.
• Interpersonal skills - building relationship and leverage network.
• Computer literacy (Microsoft Office, SAP Retail experience preferred) and reporting tools.
• Fluency in English and Cantonese is required; proficiency in Mandarin is a strong plus.