Store Director (Luxury Retail)

HRnet One Limited; Hong Kong; Sur place; HKD 900 000 - 1 300 000; Plein temps

Résumé du poste

HRnet One Limited in Hong Kong seeks an experienced Store Director for a top-tier luxury retailer. You will lead store operations, set strategy, and drive sales performance while upholding the brand's premium standard.

You will manage a high-performing team, mentor staff, oversee inventory, visual merchandising, and customer experience, and collaborate with head office on campaigns and product launches to grow market presence.

Qualifications

• 5+ years of management experience in luxury or high-end retail.
• Track record of achieving sales targets and growth.
• Strong leadership and people management skills.
• Excellent customer service aligned with luxury brand standards.
• Financial acumen to manage budgets and analyze sales data.
• Fluency in English and Cantonese preferred; other languages a plus.

Responsabilités

• Oversee daily store operations, including inventory management and visual merchandising.
• Lead, train and motivate a high-performing retail team.
• Drive sales performance and revenue growth through merchandising and campaigns.
• Ensure cost control and profitability for the store.
• Deliver premium customer service and loyalty programs for VIP clients.
• Collaborate with head office on marketing initiatives and product launches.
• Report store performance metrics to senior management.
• Ensure compliance with health and safety regulations.

Connaissances

People management

Sales leadership

Customer service

Financial acumen

English/Cantonese fluency

Description du poste

We are seeking an experienced Store Director (Luxury Retail) for our Top-tier Luxury Retail Client. This is a full-time position where you will be responsible for driving sales performance, enhancing customer experience, and managing all aspects of store operations within the luxury retail sector. As Store Director, you will play a pivotal role in representing the brand, establishing market presence, and achieving strategic business objectives. This role offers the opportunity to lead a high-performing team in a dynamic luxury retail environment.

What you'll be doing

Oversee all daily store operations, including inventory management, visual merchandising, and store maintenance to ensure the highest standards of presentation and functionality

Lead, train and motivate a team of retail staff, fostering a culture of excellence, professionalism and customer-centric service

Drive sales performance and revenue growth through effective merchandising strategies, promotional campaigns and customer engagement initiatives

Ensuring cost control and profitability within the store

Deliver exceptional customer service standards and create a premium shopping experience aligned with luxury brand values

Build and maintain strong customer relationships, manage VIP clients and implement loyalty programmes to drive repeat business

Implement and maintain compliance with company policies, procedures and health and safety regulations

Monitor market trends and competitor activity to identify opportunities for growth and competitive advantage

Report on store performance metrics, sales data and key performance indicators to senior management

Collaborate with head office teams on marketing initiatives, product launches and seasonal campaigns

What we're looking for

5+ years of management experience in luxury retail or high-end retail environments

Proven track record of achieving and exceeding sales targets and driving business growth

Strong leadership and people management skills with the ability to inspire and develop retail teams

Excellent customer service orientation with an understanding of luxury brand positioning and customer expectations

Financial acumen with the ability to manage budgets, analyse sales data and interpret financial reports

Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders

Problem-solving abilities and resilience to manage challenges in a fast-paced retail environment

Fluency in English and Cantonese is preferred; additional language skills are advantageous

Tertiary qualification in retail management, business administration or a related field is advantageous