Store Manager

BVLGARI; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

BVLGARI in Hong Kong is seeking a Store Manager to lead a boutique team and drive exceptional client experiences while achieving commercial targets. You will define business strategy, oversee sales, profitability, and operations, and build lasting relationships with high-end clients to enhance brand reputation.

The role requires fluent English, Cantonese and Mandarin, a strong CRM background, and proven coaching and people development skills to cultivate a high-performing team in a luxury retail

Qualifications

• Bachelor degree or above preferred.
• Fluent in English, Cantonese and Mandarin.
• Luxury industry experience preferred.
• Strong CRM background to recruit and retain loyal customers.
• Demonstrated coaching and people development skills.

Responsibilities

• Lead and develop a high-performing store team to deliver exceptional client experience and achieve commercial targets.
• Drive sales, profitability, and client satisfaction while maintaining a well-organized store environment.
• Implement clienteling strategies to build long-term client relationships and loyalty.
• Monitor and optimize store layout, inventory, and visual merchandising to maximize performance.
• Oversee day-to-day store operations and ensure consistent brand standards across locations.
• Foster collaboration, inclusivity, and a positive work environment with focus on work-life balance.

Skills

CRM

Coaching

People development

Team leadership

Education

Bachelor degree

Job description

Position The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand's image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well-organized store environment.

Job responsibilities

Business Development

• Act as a key business partner in developing and in developing and implementing store-specific strategies aligned with overarching business objectives.


• Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth


• Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long term relationships to build clients loyalty.


• Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client

Team Management And Development

• Build, lead, and developing a high-performing store team to deliver exceptional client experience and, achieve commercial ambition.


• Provide ongoing coaching, training, and performance management to support team members' growth, success and overall wellbeing, including scheduling breaks and fostering a culture of work-life balance.


• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.

Business Management and Profitability

• Drive sales performance and profitability by achieving store sales targets and optimizing store layout, and effectively managing inventory and visual merchandising.


• Monitor Store P&L and control store expenses to ensure adherence to the budget and maximize profitability.

Store Operations And Management Support

• Oversee day-to-day operations, ensuring smooth Floor Management and efficient functioning of the store.


• Implement and enforce of company policies and procedures to maintain a consistent brand experience across all locations.


• Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients


• Build omnichannel mindset among the team and drive related KPIs in order to maximize opportunities and increase client satisfaction across all business channels.

Profile

• Bachelor degree and above is highly preferred


• Fluent English, Cantonese and Mandarin


• Experience in a comparable role, in luxury industry preferred


• Strong CRM background - to recruit and retain loyal customers


• Demonstrated coaching and people development skills