Retail Manager, SAPAC

Richemont; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Richemont is seeking an experienced Luxury Retail Manager to oversee store operations across SEA boutiques, including Delvaux stores nationwide. You will coach store staff, drive KPI performance, and ensure outstanding customer experience while maintaining brand standards.

The role requires strong leadership, strategic planning, and the ability to travel frequently to manage multi-site operations in a luxury fashion environment.

Qualifications

• Bachelor Degree or above in business management field.
• At least 7 years of retail management experience in Fashion and Luxury.
• Strong KPI understanding and multi-unit management.
• Excellent English and Mandarin/Cantonese communication; travel frequent.

Responsibilities

• Oversee store management across SEA boutiques and Delvaux stores nationwide.
• Coach and develop store staff; drive sales performance and customer satisfaction.
• Collaborate with CRM/Marketing to raise brand awareness and events.
• Ensure merchandise presentation meets VM standards and top condition.
• Provide weekly/monthly sales feedback to Commercial Director and implement improvement plans.
• Lead recruitment and staff development; manage store openings/relocations.

Skills

Retail leadership

KPI management

People management

Strategic planning

Education

Bachelor degree in business management

Tools

Excel

PowerPoint

Job description

Main Responsibilities:

• Store Management:

  Support retail operation across SAPAC with primary focus on SEA boutiques. Ensure business performance and development of Delvaux Stores in national-wide. Promote best practices and training of the staffs.

  In charge and supervising all retail daily operation to ensure smooth operation.

  Ensure the annual achievement of KPI (CRM, Conversion, UPT, SPT). Provide feedback, coaching and direction on performance improvement of sales team.

  Provide weekly and monthly qualitative and quantitative sales feedback to the Commercial Director; and work with store leaders on the sales improvement plan.

  Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store.

  Support the after sales service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints.

  Responsible for store openings and relocations.

  Support on store staff recruitment, and ensure proper growth among all retail staffs.

  Collaborate with CRM manager to enhance CRM tools and organizing in store events to build brand awareness.

  Strong connection with relevant third party to attract high potential prospects

• Training & Coaching:

  Work closely with HQ to obtain training support and execute locally to enhance customer service and product presentation. Ensure all training tools provided are used at the store level.

  Coach and mentor Store Managers/ Store In charge: Serve as a role model, develop managerial skills, promote staff development & teambuilding, and support a constant feedback culture and delegation of responsibilities.

• Merchandising:

Constant feedback on product quality, market trend, price position to enhance product development. Work closely with Merchandising Manager to ensure an efficient and appropriate assortment per boutique and request replenishment or urgent reallocation when needed

• Visual Merchandising:

Ensure stores up hold VM standards and present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and is reflective of brand’s corporate direction.

• Finance

  Support in providing business analysis & presentations for internal and external meetings

  Review market trend and competition

• Marketing / Communication

  Work closely with the Mark/ Comm department to develop and implement effective marketing strategy for Brand awareness, Client’s recruitment and sales efficiencyRequirement:

• Bachelor Degree or above in business management field
• At least 7 years of retail management experience with a strong understanding of KPI’s and multi-unit management in Fashion and Luxury industry
• Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the business
• Good team player
• Attention to details and be able to manage time efficiently with good project management ability
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis
• Good Excel/Powerpoint skill
• Good communication skill (best to comprehend Mandarin and Cantonese), strong spoken and written English
• Be able to travel frequently