Store Manager

FINEPRINT; Hong Kong Island; In loco; HKD 420.000 - 700.000; Tempo pieno

Descrizione del lavoro

FINEPRINT in Hong Kong is seeking an experienced Store Manager to lead one of our busy cafés, delivering excellent specialty coffee, sourdough, and customer experiences daily.

You will recruit, train, and develop a diverse team of 10+ staff, manage daily operations, scheduling, stock control, and financial procedures to meet company SOPs.

Open from 6am to 6pm, the role may require starting at 5am on some days and demands strong leadership, problem solving, and a passion for service excellence.

Competenze

• Minimum 3–4 years in busy cafés/restaurants in a managerial role.
• Proven ability to lead and inspire a diverse team of 10+ staff.
• Passion for specialty coffee and customer service.
• Strong problem solving, decision making and organizing skills.
• Excellent communication and interpersonal abilities.

Mansioni

• Lead and manage the team in daily operations to ensure excellence and compliance with SOPs.
• Supervise food and beverage quality, presentation and speed of service, ensuring hygiene standards, stock, and par levels.
• Recruit, train, and develop the team to meet store goals.
• Achieve financial and operational targets on sales, wastage, and staffing.
• Prepare weekly staff schedules and arrange replacements as needed.
• Receive café supplies and verify items/quantities delivered.
• Resolve customer complaints and provide outstanding service.
• Identify strategies to retain and attract customers.

Conoscenze

Leadership

People management

Communication

Interpersonal skills

Time management

Coffee knowledge

Descrizione del lavoro

At FINEPRINT we believe in creating delicious coffee, great sourdough products and exceptional customer experiences. We love community and a culture in which our teams can grow. Our Store Managers are front leaders and inspire our teams to delivergreatspecialty coffee, sourdough and customer experiences, day-in day-out.

We are currently looking for ambitious and well-experienced F&B professionals, to join as Store Managers to lead one of our teams.

Responsibilities include:

Leading and managing the team in daily operations to ensure excellence and compliance with company SOP’s

Supervise food and beverage quality, presentation and speed of service, ensuring hygiene standards, stock- and par levels, and financial procedures comply with company requirements

Recruiting, training, and developing the team

Achieve financial and operational goals (on sales, wastage, staffing etc)

Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence

Receiving café supplies and verifying that the correct items and quantities have been delivered

Resolving customer complaints and providing excellent customer service

Identifying strategies to retain and attract customers

To be a FINEPRINT leader, you must have:

A minimum of 3-4 years' experience in busy cafés/restaurant in a managerial role

Strong leadership skills with the ability to manage and inspire a diverse team of 10+ people

Passion and understanding of specialty coffee

Interest in people and have an open and positive attitude

Strong problem solving, decision making and organizing skills

Strong interpersonal skills with flair in delivering service excellence

Excellent organizational and time management skills, both within and outside the store

Effective communication skills and you’re not afraid to ask questions

Our stores are open from 6am - 6pm daily; you must be able to start at 5am some days of the week.