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Most Famous Ltd in Hong Kong is seeking an experienced training professional to design and deliver curricula for coffee preparation, equipment operation, and customer service protocols.
You will mentor staff, conduct performance evaluations, and continually enhance beverage quality and menu offerings to drive service excellence. You will collaborate with shop leadership to implement standards, schedule shifts, and ensure weekend coverage while maintaining a positive learning culture.
Develop and conduct comprehensive training curricula and instructional materials for coffee preparation techniques, equipment operation, and customer service protocols to staff.
Provide continuous mentorship and professional development support to staff to enhance their expertise in coffee preparation and customer service excellence.
Conduct regular quality assurance checks on coffee beverages and specialty drinks to maintain excellence.
Evaluate staff performance and deliver constructive comments on areas requiring improvement.
Ensure adherence to company quality standards for all coffee products prepared by staff.
Administer internal Barista competency assessments.
Innovate and develop new beverage menu items to enhance product offerings.
Requirements :
Experienced in delivering internal training programs within a coffee shop environment or specialty coffee chain
Self-motivated, organized and good team player
Able to work in shifts, including weekends and holidays