Store Manager

Marni; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Marni in Hong Kong is seeking an experienced Store Manager to drive sales and profitability through effective leadership of the store team, service excellence, and CRM programs while upholding company policies.

You will manage daily operations, set objectives to meet boutique targets, recruit and mentor staff, collaborate with VM to maintain an impeccable store image, and prepare monthly performance reports.

Qualifications

• 8-10 years in retail with luxury experience preferred.
• At least 4 years in a store supervisory role.
• Excellency in customer service and fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Fluent in Cantonese, English and Mandarin.

Responsibilities

• Manage daily store operations ensuring brand policy compliance.
• Lead the team by setting objectives to meet boutique targets.
• Achieve assigned sales and KPI targets for the store.
• Collaborate to recruit new VIC and implement CRM strategies.
• Ensure optimal stock levels and merchandise assortment.
• Coach and mentor team members to improve performance.
• Act as a brand ambassador promoting retail excellence.
• Prepare monthly reports on store performance.
• Work with VM team to maintain an impeccable store image.

Skills

Leadership

Sales targets

Customer service

Team management

CRM strategies

Communication

Job description

Job Description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities:

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members, leading by example to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare various monthly reports on store performance.
• Work closely with the visual merchandising team to maintain an impeccable store image.

Requirements:

• 8-10 years' experience in retail industry with at least 4 years at store supervisory level.
• Previous experience in luxury brand with strong clientele background is preferred.
• Excellency in customer service, passionate with high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.
• Open-minded, positive, self-motivated, mature and strong in teamwork.
• Fluent in Cantonese, English and Mandarin.

Information provided will be treated in strict confidence and only be used for recruitment purpose. The Company may refer suitable applicants to other vacancies within the associated Group of companies.

Marni is part of the OTB Group. For all job opportunities within OTB Group visit www.otb.net/en/otb-career/ [link removed]

**All personal data collected will be used for recruitment purpose only.**