Team Manager

Louis Vuitton; Hong Kong; On-site; HKD 220,000 - 320,000; Full time

Job summary

Louis Vuitton in Hong Kong is seeking a Team Manager to lead a 6-9 selling staff, ambassadors of the Louis Vuitton Promise, delivering exceptional client experience and product knowledge.

You will drive your team to achieve business performance, exceed sales targets, recruit and retain valuable Clients, and coach for ongoing development in a fast-paced luxury environment.

Qualifications

• Proven leadership in luxury retail or hospitality.
• Excellent interpersonal and client relations skills.
• Strong business sense and sales-driven mindset.
• Client-centric, proactive and positive attitude.
• Empathy, influence and team motivation abilities.

Responsibilities

• Ensure the highest level of Client experience via storytelling and memorable moments.
• Foster and inspire the team to achieve commercial success.
• Set stretched sales goals and implement strategies to maximise performance.
• Build high-motivation teams; recruit top talents to drive sales.
• Conduct performance evaluations and provide coaching for growth.
• Maintain knowledge of products and market trends.
• Lead the team to build and develop Client portfolios.
• Maintain efficient sales floor management.
• Coach the team to the next level and secure succession plans.
• Monitor Client feedback and drive improvements for satisfaction.
• Embodize Louis Vuitton’s brand values as ambassador.

Skills

Leadership

Client relations

Commercial acumen

Team motivation

Communication

Job description

About The Job

As a Team Manager, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead an d manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.

You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruitment.

Job responsibilities

• Ensure that the highest level of Client experience is delivered by your team at all times, via exceptional storytelling and cultivating memorable moments
• Proactively foster and inspire your team to achieve commercial success
• Set stretched sales goals and implement effective strategies to maximize business and sales performances
• Responsible for building high-motivated teams and positive working cultures. Recruit top tier talents to drive your team's business and maximize product performance
• Conduct frequent performance evaluations, and provide constructive feedback and coaching to support team members' success and long term growth
• Maintain comprehensive knowledge of the store's product offerings and events - and maintain curiosity and insight into market trends
• Lead the team to build and develop own Client portfolio
• Maintain efficient sales floor management
• Coach and develop your team to the next level and secure succession plans
• Monitor Clients' feedback, and implement necessary improvements to enhance Client satisfaction
• Embody Louis Vuitton's brand values, as a key ambassador and culture driver

Profile

• Strong background in the luxury retail, retail or hospitality industry
• Excellent leadership, interpersonal, communication and client relations skills
• Great business acumen and commercial sensibility
• Client centric, proactive and positive in approach
• Great team player with high levels of empathy and ability to influence and motivate
• Agile individual, with the ability to work under pressure and a fast paced environment
• Strong sense of responsibility and ownership
• Passion for the brand and fashion
• Good computer literacy
• Fluent in English and Cantonese, with proficiency in Mandarin preferrable

Additional information

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Reference LVM33807