Sr. Support Analyst, Unix/Linux, SQL (Leading iBank, up to 50K)

Recruit Logic Limited; Hong Kong; On-site; HKD 508,000 - 608,000; Full time

Job summary

Recruit Logic Limited in Hong Kong is seeking a Sr. Support Analyst with Unix/Linux and SQL expertise to ensure system reliability across exchange-related platforms.

You will lead proactive monitoring, perform post-incident reviews, and coordinate BCP/DR drills while supporting trading, settlement, and internet channels. The role requires 5–8 years in financial services support, strong incident management skills, and bilingual English/Chinese communication.

Qualifications

• Bachelor's degree or higher in CS or related field.
• 5–8 years in application support or reliability within financial services.
• Experience in incident management, problem management, and root cause analysis.
• Solid understanding of equity/futures trading systems, settlement flows, and market connectivity.
• Experience with monitoring, alerting tools, and operational dashboards (preferred).
• Familiarity with scripting and batch scheduling (SQL/scripting).
• Experience coordinating BCP/DR drills, system testing, and change management processes.
• Strong stakeholder management with business users, vendors, and internal teams.
• Analytical mindset with proactive problem solving.
• Good English and Chinese communication; Mandarin is an advantage.

Responsibilities

• Lead system reliability reviews across WM platforms (trading, settlement, internet trading, etc.).
• Drive proactive monitoring with alerts, thresholds, and observability coverage.
• Perform post-incident reviews and track corrective actions.
• Design and coordinate BCP and DR testing for readiness and audits.
• Define and track availability, reliability, and performance KPIs.
• Collaborate with development and infrastructure teams on fixes, automation, and hardening.
• Drive continuous improvement, reduce recurring incidents, automate tasks.
• Provide day-to-day support for WM systems including trading and settlement.

Skills

Incident management

Problem management

Root cause analysis

Stakeholder management

Analytical thinking

English & Chinese communication

Scripting

Education

Bachelor's degree in Computer Science

Tools

SQL

Job description

Sr. Support Analyst, Unix/Linux, SQL (Leading iBank, up to 50K)

Lead system reliability reviews across WM platforms (trading, settlement, internet trading, etc.), identifying risks, bottlenecks, and improvement opportunities

Drive proactive monitoring enhancement, including defining alerts, thresholds, and observability coverage (application, batch, infrastructure)

Post-incident review and tracking of corrective actions

Design and coordinate Business Continuity Planning (BCP) and Disaster Recovery (DR) testing, ensuring readiness and audit compliance

Define and track availability, reliability, and performance KPIs

Partner with development and infrastructure teams to implement preventive fixes, automation, and system hardening measures

Drive continuous improvement initiatives, including process optimization, automation of manual tasks, and reduction of recurring incidents

Provide day-to-day application support for WM systems including equities, futures, options trading, settlement, and Internet channels

Manage, investigate, and resolve production incidents, ensuring timely resolution and clear communication to stakeholders

Liaise with vendors, developers, and infrastructure teams to implement fixes and enhancements

Support user requests, including data queries, reporting, and workflow updates

Plan and execute system testing (SIT/UAT) and support deployment activities

Maintain system stability through regular health checks and operational monitoring

Provide on-call / off-hours support when required

Requirements

Bachelor Degree or higher in Computer Science or related disciplines

Around 5- 8 years experience in application support and/or system reliability / production engineering within financial services

Strong experience in incident management, problem management, and root cause analysis

Solid understanding of equity / futures trading systems, settlement flows, and market connectivity

Experience in application monitoring, alerting tools, and operational dashboards (preferred)

Familiarity with automation, scripting (SQL / scripting languages) and batch scheduling

Experience coordinating BCP/DR drills, system testing, and change management processes

Strong stakeholder management skills, able to work with business users, vendors, and internal teams

Good analytical skills with a proactive and problem-solving mindset

Strong communication skills in English and Chinese; Mandarin is an advantage