App Support Associate/ Analyst, Front Office (Leading iBank, up to 50K)

Recruit Logic Limited; Hong Kong; On-site; HKD 474,000 - 642,000; Full time

Job summary

Recruit Logic Limited in Hong Kong seeks an App Support Associate/Analyst for front office trading systems. You will provide first line production support for Algo team and Front Office, manage and resolve production issues in securities, futures and options trading channels, including internet trading and mobile apps.

You will work with vendors and in-house developers, plan and execute testing for system upgrades, assist in UAT, and coordinate deployments.

Qualifications

• 3-8 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage.
• Working experience in investment bank, brokerage or system vendor is an added advantage.
• Sound knowledge of equity / futures trading and settlement system functionality, HKEx and global market connectivity is preferable.
• Experience in dealing with end users and system vendors, problem solving and troubleshooting production issues for the systems is preferable.

Responsibilities

• Provide first line application production support for Algo team and Front Office.
• Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems.
• Plan and execute internal testing for system upgrade with documented results as according to company standards and procedures.
• Assist in user acceptance test and execute system deployments.
• Manage system upgrade or new projects for applications handled by the team, according to change management and policy.

Skills

SQL

Problem solving

English & Chinese

Education

Bachelor's degree in Computer Science

Tools

FIX

DB2

Bug tracking systems

Job description

App Support Associate/ Analyst, Front Office (Leading iBank, up to 50K)

Responsible for providing first line application production support for Algo team and Front office business.

Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.

Laisse with vendor and in-house development team to implement IT solution

Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.

Involved on enhancements for in‑house developed programs like SQL query or update.

Assist in user acceptance test and execute system deployments.

Manage system upgrade or new projects for applications handled by the team, according to change management and company policy

Perform rotated health check and maintain the system stability and availability for local and global markets.

Provide remote support in case of emergency/incidents

Requirements

Degree holder in Computer Science or related discipline(s).

3-8 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage

Working experience in investment bank, brokerage or system vendor is an added advantage.

Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.

Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.

Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.

Knowledge in SQL, scripting and DB2 will be advantage.

Experience in using bug or issue tracking systems is added advantage.

Good analytical and presentation skills.

Good command of written and spoken English and Chinese, fluency in Mandarin is an advantage

Team player, responsible, independent, self‑starter, motivated, multitasking and able to take initiative to get projects completed.