Sr. Support Analyst, Sales & Research, IT

CLSA; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

CLSA is seeking an experienced IT Operations liaison in Hong Kong to coordinate between local TechOps, clients, and global teams across Sales, Research, and Asset Management development groups.

You will drive DevOps adoption, enforce standards, and oversee containerized deployments, CI/CD pipelines, and automation to improve reliability of client-facing systems.

Qualifications

• Bachelor’s degree or above in IT, Computer Science or related discipline.
• 5–8 years of application support experience, preferably in banking/FI.
• Database skills in PostgreSQL and Oracle.
• Strong Unix scripting for automation and operational support.
• Experience with containerized environments (Docker).
• Familiarity with ELK stack is a plus.
• OS knowledge: Windows and RHEL.

Responsibilities

• Act as HK-based liaison between TechOps, clients, staff and global teams.
• Coordinate operational activities aligning technology with business priorities.
• Maintain TechOps standards and procedures across IT teams.
• Foster DevOps culture for automation, collaboration and efficiency.
• Onboard applications into production and manage CI/CD pipelines.

Skills

DevOps mindset

Unix scripting

Automation

Education

Bachelor’s degree in IT/CS

Tools

Docker

Kettle Pentaho

PostgreSQL

Oracle

ELK Stack (Elastic Search, Logstash, Kibana)

Job description

Key Areas of Responsibilities

On-the-ground Coordination

• Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.

• Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domain

Operational Standards & Culture

• Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.

• Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.

Container Runtime & Development Pipeline Automation:

• Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.

• Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).

• Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.
  

Requirements

• Bachelor’s degree or above in IT, Computer Science and any related discipline.

• 5 – 8 years experience in application support, preferably in banking /FI.

• Database skills: Postgres, Oracle.

• Strong Unix scripting for automation and operational support.

• Experience with containerized environments (Docker).

• Familiarity with Elastic Search, Logstash, Kibana stack (good to have).

• OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).

• Experience with Kettle Pentaho for ETL and reporting.