Sr. Support Analyst, Sales & Research IT, IT

CLSA; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

CLSA is seeking a Hong Kong-based IT Operations liaison to align TechOps with business priorities. You will coordinate cross-functional activities across Sales, Research, and Asset Management development teams and ensure adherence to TechOps standards.

The role requires Docker/Kubernetes experience, RabbitMQ, ETL tooling, and cloud familiarity (AWS/Azure). Strong English and stakeholder skills are essential, with shifts including evenings and HK holidays.

Qualifications

• Bachelor's or Master's degree in IT/Computer Engineering.
• 5–8 years of experience in an application support role.
• Strong Unix scripting for automation and operational support.
• Experience with containerized environments (Docker), Amazon EKS or other Kubernetes platforms.
• Knowledge of RabbitMQ messaging systems.
• Cloud deployment knowledge (AWS or Azure).
• Strong stakeholder management across Sales, Research, and Portfolio Management teams.
• OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).
• Experience with Kettle Pentaho for ETL and reporting.
• Familiarity with Elastic Search, Logstash, Kibana stack.
• Good command of written and spoken English; Chinese proficiency will be advantageous.
• Availability to work various shifts, including evenings, weekends, and HK public holidays (with compensation).

Responsibilities

• Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.
• Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domains.
• Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.
• Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.
• Work with developers to onboard applications into production — including research publication tools, sales enablement platforms, and asset management investment systems.
• Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).
• Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.

Skills

Unix scripting

Stakeholder management

English proficiency

Chinese proficiency

Shift flexibility

Windows knowledge

RHEL knowledge

Education

Bachelor/Master degree in IT/Computer Engineering

Tools

Docker

Kubernetes (Amazon EKS)

RabbitMQ

Kettle Pentaho

Elastic Search

Logstash

Kibana

AWS

Azure

Job description

• Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.
• Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domains

Operational Standards & Culture

• Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.
• Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.
• Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.
• Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).
• Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.

Requirements

• Bachelor/Master degree, preferrably in IT/Computer Engineering
• 5-8 years of experience in application support role
• Strong Unix scripting for automation and operational support.
• Experience with containerized environments (Docker), Amazon EKS or other Kubernetes orchestration platforms.
• Knowledge of RabbitMQ messaging systems.
• Conceptual knowledge of deploying applications to cloud environments (AWS or Azure).
• Strong stakeholder management skills — able to work across Sales, Research, and Portfolio Management teams.
• OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).
• Experience with Kettle Pentaho for ETL and reporting.
• Familiarity with Elastic Search, Logstash, Kibana stack (good to have).
• Good command of written and spoken English, Chinese proficiency will be advantage
• Availability to work various shifts, including evenings, weekends, and HK public holidays as required (with compensation)