Sr. Support Analyst, Corporate IT Support, Information Technology

CLSA Limited; Hong Kong; Vor Ort; AUD 110.000 - 150.000; Vollzeit

Zusammenfassung

CITIC CLSA is seeking a Sr. Support Analyst to provide production support for Corporate Applications across IT teams in a hybrid HK/AU setting. You will handle incidents, changes, and monitoring, with automation efforts spanning HR, Finance, Treasury, and Compliance systems.

The role requires 6–10 years in application support, Unix/Linux scripting, and experience with Solace/MQ and Java apps, in addition to strong English communication. Shift flexibility is expected.

Qualifikationen

• Bachelor's degree or higher in Computer Science, IT or related field.
• 6–10 years of application support experience.
• Scripting knowledge (Shell or Unix).
• Hands-on experience with Solace, MQ and Java-based applications.
• Experience with Unix/Linux OS and SQL databases.
• Knowledge of ITIL processes and production support practices.
• Familiarity with DevOps (CI/CD) and tooling (GitHub, Jenkins, Docker, Kubernetes).
• Excellent command of English; Mandarin a plus.
• Ability to work in shifts and under pressure.

Aufgaben

• Provide support across Corporate IT departments and manage issue criticality with on-time escalation and stakeholder communication.
• Handle production incidents and service requests; coordinate resolutions with other IT teams.
• Diagnose and resolve day-to-day system and application issues.
• Prepare and perform change releases as part of Change Management.
• Develop basic scripts (SQL or Linux) to monitor system health.
• Manage weekend events like software releases and BCP rehearsals.
• Provide on-call support after hours and weekend VPN-based access.
• Enable deployment automation and integrate HR, Finance, Treasury, and Compliance components.

Kenntnisse

Scripting knowledge

Problem-solving

English proficiency

Mandarin (advantage)

Shift flexibility

Ability to work under pressure

Team collaboration

Ausbildung

Bachelor's degree in Computer Science/IT

Tools

Solace/MQ

Java-based applications

Unix/Linux

Relational Databases/SQL

ITIL processes

DevOps CI/CD tooling

GitHub/Jenkins/Docker/Kubernetes

Selenium testing

Confluence/Jira

Jobbeschreibung

Position Description

As a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group. The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT.

Key Areas of Responsibilities

• Provide support across Corporate IT departments. Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.


• Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions.


• Diagnose and resolve day-to-day system and application issues.


• Prepare and perform change releases as part of Change Management.


• Develop some basic scripts (SQL or Linux) to monitor the systems health.


• Manage weekend events like software releases, BCP testing rehearsals etc.


• Provide on-call support after office hours.


• Provide weekend support from office or from home over VPN.


• Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance.

Requirements

• Bachelor's degree or above in Computer Science, Software Engineering or IT related area.


• 6 - 10 years of experience in application support.


• Scripting knowledge i.e. Shell or Unix Scripting.


• Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications.


• Hands-on experience of Unix/Linux OS, Relational Databases, SQL.


• Experience in production support like Issue communication / incident management / change management.


• Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions.


• Capable of meeting tight deadlines and working under pressure/multi-tasking.


• Strong sense of personal responsibility and discipline.


• Good team player.


• Capable of working in a fast paced and dynamic environment.


• Strong desire to learn new technologies and adopt and propose best practices.


• Flexible enough in working in shift whenever needed.


• Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring.


• Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces.


• Knowledge of ITIL processes.


• Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage.


• Exposure to GitHub, Jenkins, Docker & Kubernetes.


• Exposure of testing automation (Selenium etc.).


• Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git).


• Excellent command in both written and spoken English.


• Strong command in both written and spoken Mandarin will be an advantage.

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CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies. Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management. As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China. CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit http://www.clsa.com.