Sr. Support Manager, FundOps IT, IT

CITIC Securities International Company Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

CITIC CLSA in Hong Kong seeks a seasoned FundOps/TechOps professional to lead changes across the software delivery lifecycle for middle/back-office operations. You will collaborate with business users and multiple teams to ensure smooth production rollout and issue resolution.

The role demands strong programming, scripting and DevOps skills, plus experience with equities back-office platforms. Rotation-based production support and automation initiatives are key.

Qualifications

• Bachelor degree in Computer Science or equivalent.
• 10+ years of support experience in investment banking or financial domain.
• Proficient in Java, Python, Shell or PowerShell.
• Strong SQL, Linux, Bash/Ksh scripting.
• Familiar with DevOps stacks: Git, Bamboo, Jenkins, Docker, Kubernetes.
• Strong problem solving and communication in English; Chinese a plus.
• Experience with equities middle/back office applications.
• Experience in production support and incident/change management.

Responsibilities

• End to end delivery of software changes from inception to production rollout.
• Rotation for production support tasks including incident management.
• Monitor production environment and act on incidents.
• Handle Service Request Fulfillment, Incident, Problem and Change Management.
• Manage weekend events like software releases and BCP testing.
• Provide health checks, capacity and performance reporting.
• Document knowledgebase and processes.
• Suggest and implement automation ideas.
• Drive TechOps driven projects to boost efficiency.

Skills

Java

Python

Shell scripting

PowerShell

SQL

Linux

Bash scripting

Ksh scripting

Git

Docker

Kubernetes

Jenkins

Bamboo

English communication

Chinese proficiency

Production support

Equities back-office

Education

Bachelor's in Computer Science or equivalent

Tools

Git

Bamboo

Jenkins

Docker

Kubernetes

Job description

CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.

Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.

As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China.

CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit www.clsa.com.

Position Description

As part of the FundOps team (for Middle/Back office Technology Operations, you will work very closely with business users, various other teams for day to day delivery and operations.

In this role, you will be responsible to delivery change throughout the entire software delivery cycle, from requirement inception all the way to production rollout. As part of Support model, on a rotation basis, you will also be required to work with team to resolve production issues with minimal supervision.

Key Areas of Responsibilities

• End to end delivery of software changes, from requirement inception to production rollout.
• Rotation to perform production support tasks, including but not limited to:
• Monitoring production environment and act on production incidents
• Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
• Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
• Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
• Documentation of Application Knowledgebase, Process.
• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
• Proactively highlight risk any risks observed and suggest ways to mitigate impact.
• Suggest new ideas for Automation and be able to implement automation ideas.
• Working/Driving on the TechOps Driven project to increase efficiency and productivity.
  

Requirements

• Computer Science or equivalent bachelor degree, or higher
• 10+ years Support experience in an Investment Banking or Financial Domain, including 8+ years in managing multiple applications (in-house developed & vendor based applications)
• Be proficient in at least one of these common programming languages: Java, Python, Shell scripting, PowerShell
• Strong in SQL, Linux, Scripting using Bash / Ksh.
• Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
• Strong understanding in entire software lifecycle, from development to production support
• Strong problem-solving and analytical skills.
• Strong desire to learn new technologies and equities trading workflow, Open-minded to adopt and propose best practice.
• Strong written and verbal communication skills in English, Chinese proficieny will be a plus
• Knowledge of Trade processing and domain
• Experience in production support practice like incident communication / incident management / change management
• Experience in managing applications for equities middle / back office.
• Experience in Microsoft platforms (e.g. Windows Server, .NET, MS SQL, BizTalk)