SR CLIENT DEVELOPMENT EXE, HK & MC

Piaget; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Piaget Hong Kong is seeking a Store Manager to oversee merchandising, financial management, and sales staff supervision across a small to medium boutique.

You will lead day-to-day operations, develop staff, set schedules, manage budgets, and ensure HSE compliance while delivering exceptional customer service and meeting performance targets.

Qualifications

• Oversee merchandising, financial management, and store operations to meet sales goals.
• Manage day-to-day operations of a small to medium store with front end, back end, and sales floor.
• Identify development needs and implement actions to build team capabilities.
• Provide training or coaching to staff to enhance performance.
• Analyze customer issues to develop effective response strategies.
• Set work schedules and approve overtime or resources as necessary.
• Set performance objectives for direct reports and take corrective actions.
• Communicate action plans and motivate the team to achieve business goals.
• Identify products to meet customer needs and propose quantities.
• Deliver and manage budgets with complex analyses.
• Record and process custom orders and coordinate delivery.
• Upsell during service interactions and identify opportunities.
• Develop a customer contact plan for launches and campaigns.
• Serve as first contact for customer queries and complaints and escalate when needed.
• Enforce HSE policies and mitigate risks; ensure safe working methods.
• Identify risky behaviors and escalate issues.

Responsibilities

• Oversee merchandising, financial management, and store operations to meet sales goals.
• Lead day-to-day store operations including front end, back end, and sales floor.
• Coach and develop team members to reach personal and collective targets.
• Manage schedules, budgets, and resource allocation for the store.
• Resolve customer issues and implement effective response strategies.

Skills

Leadership

People management

Budget management

Training & coaching

Operations management

Performance management

Communication

Safety & HSE adherence

Education

Bachelor's degree or equivalent

Job description

YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management. HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
• Manage day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the team's individual development needs, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and fulfill personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and propose short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and manage performance objectives for direct reports or project/account team members, ensuring accountability and taking corrective actions as needed.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify products or services that best meet customer needs, using personal expertise to propose quantities and configurations, and encourage purchases.
• Deliver and manage budgets, conducting complex analyses on budget progress as required.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Set clear objectives for sales calls or meetings, using standard materials for presentations, and evaluate customer interest to provide further information or explanations.
• Identify opportunities during service interactions to offer additional products/services.
• Develop and implement a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
• Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and instructing the team in safe working methods.
• Identify and address instances of risky behaviors within the team, escalating serious issues as appropriate.
• Bachelor's Degree or Equivalent Level required.
• Experience in dealing with various situations and advising others.
• Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others.