SR CLIENT DEVELOPMENT EXE, HK & MC

HK03 Richemont Asia Pacific Ltd; Hong Kong; On-site; HKD 450,000 - 650,000; Full time

Job summary

Piaget in Hong Kong seeks a Store Manager to oversee merchandising, financial management, and sales staff supervision for a premium boutique environment.

You will manage day-to-day operations, train staff, analyze customer issues, and develop plans to meet ambitious sales goals, while ensuring safety and regulatory compliance. A Bachelor's degree or equivalent, plus leadership experience, is required.

Qualifications

• Bachelor's Degree or Equivalent Level required.
• Experience supervising people and resources to deliver results.

Responsibilities

• Oversee merchandising, financial management, and store management to meet sales goals.
• Manage day-to-day operations of a small to medium store with a homogeneous product line.
• Provide training or coaching to others to improve performance.
• Aggregate and analyze customer issues to develop effective responses.
• Develop short- or medium-term work schedules to meet commitments.
• Set and monitor performance objectives for direct reports.
• Communicate local action plan and motivate the team to achieve goals.
• Identify products or services that meet customer needs and propose quantities.
• Deliver and manage budgets, analyze budget progress as required.
• Record and process custom orders, coordinating with relevant teams.
• Set sales call objectives and use standard materials for presentations.
• Identify upsell opportunities during service interactions.
• Develop a customer contact plan for product launches and campaigns.
• Handle customer queries and resolve issues or escalate as needed.
• Follow HSE policies and mentor the team on safe working methods.
• Address risky behaviors and escalate serious issues.

Skills

Merchandising

Financial management

Staff supervision

Store management

Budget management

Customer service

Training & development

Education

Bachelor's Degree or Equivalent

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION

Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
• Manage day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the team's individual development needs, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and fulfill personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and propose short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and manage performance objectives for direct reports or project/account team members, ensuring accountability and taking corrective actions as needed.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify products or services that best meet customer needs, using personal expertise to propose quantities and configurations, and encourage purchases.
• Deliver and manage budgets, conducting complex analyses on budget progress as required.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Set clear objectives for sales calls or meetings, using standard materials for presentations, and evaluate customer interest to provide further information or explanations.
• Identify opportunities during service interactions to offer additional products/services.
• Develop and implement a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
• Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and instructing the team in safe working methods.
• Identify and address instances of risky behaviors within the team, escalating serious issues as appropriate.
• Bachelor's Degree or Equivalent Level required.
• Experience in dealing with various situations and advising others.
• Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.