Digital Lending/Customer Success Specialist (3-6 mths Contract)

KOS International Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

KOS International Limited is seeking a Digital Lending/Customer Success Specialist for a 3-6 month contract in Hong Kong. You will handle day-to-day loan operations, prepare agreements, verify KYC/KYB, and coordinate with finance on disbursements and repayments.

Strong Excel, English, Cantonese and Mandarin skills are required. Ideal candidates have 2-3 years in loan operations or fintech customer servicing, with a detail-oriented, multitasking mindset and ability to manage multiple customers

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or related discipline.
• 2-3 years' experience in loan operations, commercial banking operations, trade finance, credit administration or fintech customer servicing.
• Good numerical ability with experience in interest calculations and reconciliation.
• Proficient in Microsoft Excel, including formulas and lookups.
• Good command of English, Cantonese and Mandarin, with good written English and Chinese.
• Detail-minded, organised and able to manage multiple customers and deadlines.
• Candidates available at short notice are preferred.

Responsibilities

• Handle day-to-day loan operations, including loan documentation, drawdown processing, interest, fees and repayment records
• Prepare loan agreements and coordinate documentation with borrowers, guarantors and relevant parties
• Review borrower information and supporting documents in relation to KYC / KYB processes
• Prepare drawdown notices and check requests against approved credit limits, available balances and advance rates
• Coordinate with Finance on loan disbursement and payment confirmation
• Calculate and cross-check interest and repayment schedules, monitor due dates and follow up on repayments
• Act as a day-to-day contact for existing borrowers, handling enquiries, outstanding documents, drawdowns and repayments
• Prepare monthly borrower statements and reconcile balances against loan records
• Maintain accurate loan records and support portfolio and management reporting
• Support the rollout and testing of the company's digital lending platform and other ad-hoc operational projects

Skills

Numerical ability

Attention to detail

Multitasking

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

Microsoft Excel

Job description

Digital Lending/Customer Success Specialist (3-6 mths Contract)

• Handle day-to-day loan operations, including loan documentation, drawdown processing, interest, fees and repayment records


• Prepare loan agreements and coordinate documentation with borrowers, guarantors and relevant parties


• Review borrower information and supporting documents in relation to KYC / KYB processes


• Prepare drawdown notices and check requests against approved credit limits, available balances and advance rates


• Coordinate with Finance on loan disbursement and payment confirmation


• Calculate and cross-check interest and repayment schedules, monitor due dates and follow up on repayments


• Act as a day-to-day contact for existing borrowers, handling enquiries, outstanding documents, drawdowns and repayments


• Prepare monthly borrower statements and reconcile balances against loan records


• Maintain accurate loan records and support portfolio and management reporting


• Support the rollout and testing of the company's digital lending platform and other ad-hoc operational projects

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration or related discipline


• 2-3 years' experience in loan operations, commercial banking operations, trade finance, credit administration or fintech customer servicing


• Good numerical ability with experience in interest calculations and reconciliation


• Proficient in Microsoft Excel, including formulas and lookups


• Good command of English, Cantonese and Mandarin, with good written English and Chinese


• Detail-minded, organised and able to manage multiple customers and deadlines


• Candidates available at short notice are preferred

Advantageous

• Experience in SME lending or licensed money lending in Hong Kong


• Exposure to trade finance documents, including purchase orders, invoices and shipping documents


• Basic understanding of KYC, KYB and AML requirements