Specialist, Digital Platforms

United Asia Finance Ltd.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Competitive Basic Salary

Double Pay

Performance Bonus

Job summary

United Asia Finance Ltd. in Hong Kong is seeking a UX-focused Digital Product Associate to enhance digital lending experiences across mobile apps and websites.

You will stay abreast of trends, translate customer needs into actionable UX directions, and collaborate with design, engineering, and business teams to deliver improvements. The role requires strong analytical and project management skills, plus fluency in Chinese and English.

Qualifications

• Degree in Business Administration, Marketing or HCI.
• Minimum 1 year in banking/fintech domain is a plus.
• Experience in digital platform management (web/mobile).
• Strong analytical and user-focused mindset.
• Fluent in Chinese and English.

Responsibilities

• Stay up to date with industry trends and emerging technologies.
• Develop initiatives to improve digital lending experiences on mobile app and website.
• Research customer needs and pain points to inform UX direction.
• Collaborate with design, developers, business users and vendors to define requirements.
• Perform UAT to validate new solutions against requirements.
• Analyze performance of digital platforms to improve conversion and retention.

Skills

UX Research

Digital Product Experience

Stakeholder Communication

Project Management

Bilingual: Chinese & English

Education

Bachelor's degree in Business Administration/Marketing/HCI

Job description

• Stay up to date with industry trends, best practices, and emerging technologies
• Develop and implement new initiatives to deliver excellent digital lending experiences with mobile App and website that meet or exceed customer expectations
• Explore and validate the customers' needs, pain points and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand
• Collaborate and work closely with the design team, developers, business users and external vendors to define project requirements, ensure designs align with the objectives and smooth delivery of the projects
• Perform user acceptance test (UAT) to validate the new solutions against the business requirements
• Analyze the performance of the digital platforms and optimize the digital lending experiences to improve conversion and retention rate

Job Responsibilities

• Stay up to date with industry trends, best practices, and emerging technologies
• Develop and implement new initiatives to deliver excellent digital lending experiences with mobile App and website that meet or exceed customer expectations
• Explore and validate the customers' needs, pain points and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand
• Collaborate and work closely with the design team, developers, business users and external vendors to define project requirements, ensure designs align with the objectives and smooth delivery of the projects
• Perform user acceptance test (UAT) to validate the new solutions against the business requirements
• Analyze the performance of the digital platforms and optimize the digital lending experiences to improve conversion and retention rate

Job Requirements

• Degree holder in Business Administration, Marketing, Human-Computer Interaction (HCI), or related disciplines
• Minimum 1 year working experience, with exposure in banking and finance industry is a plus
• Experience in digital platform management, such as website, mobile App, and responsive applications
• Self-motivated, open-minded, flexible, independent and team player
• Excellent business and system sense with ability to analyze business requirements
• Keen interest in new mobile technologies and developing career focus on digital and FinTech area
• Experience working with developers and data science teams is a plus
• Excellent command of both written and spoken Chinese and English
• Excellent interpersonal, communication, analytical and project management skills to effectively collaborate with cross-functional teams and stakeholders
• Candidate with less experience will be considered as Associate Specialist
• Fresh graduate and IANG visa also welcome

We Offer

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities And Gathering

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)