Spa Membership Lead: Wellness Programs & Partnerships

The Landmark Mandarin Oriental; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

MOstay programme

Learning & Development

Health benefits

Retirement plans

Job summary

Mandarin Oriental, The Landmark Hong Kong is seeking a Spa Membership Manager to lead membership sales, retention, and programme development within Spa & Wellness. Based at the Hong Kong property, you will drive corporate and individual memberships and oversee client engagement strategies.

You will coordinate wellness programmes, manage partnerships, and contribute to marketing initiatives while supporting budget goals and daily operations.

Qualifications

• 5–8 years of experience in Spa & Wellness / Fitness / Membership Operations.
• Proven track record in driving memberships sales and managing renewals.
• Strong communication and guest relations skills.
• Bachelor's Degree in Hospitality/Business/Sports Science/Wellness preferred or required.

Responsibilities

• Drive sales of memberships + Pilates/Yoga/fitness & spa programmes (annual corporate/indiv).
• Maintain membership records; manage applications, renewals, and timely follow-ups.
• Provide member guest relations; run recognition/engagement programmes.
• Track competitors and benchmark market trends.
• Support recruitment and scheduling of wellness practitioners/classes.
• Act as MOD when needed; help in daily operations.
• Train team on membership offerings and new wellness initiatives.
• Maintain compliance records (FLHSSE/LQE) and organize membership files.
• Be proficient in SpaSoft/Alice/HMS for reporting and daily use.
• Coordinate bookings, itineraries, and corporate group wellness enquiries.
• Plan and execute corporate wellness events; create internal wellness EDMs/materials.
• Support financial targets, budgeting, and month-end P&L reporting.
• Assist marketing/PR and promote the spa & wellness brand internally and externally.

Skills

Communication skills

Guest relations

Team training

Education

Bachelor's degree in Hospitality/Business/Sports Science/Wellness

Tools

SpaSoft

Alice

HMS

Job description

Mandarin Oriental, The Landmark Hong Kong is seeking a Spa Membership Manager to lead membership sales, retention, and programme development within Spa & Wellness. Based at the Hong Kong property, you will drive corporate and individual memberships and oversee client engagement strategies.

You will coordinate wellness programmes, manage partnerships, and contribute to marketing initiatives while supporting budget goals and daily operations.