Spa Concierge

The Landmark Mandarin Oriental; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Benefits offered by this job

MOstay

Health benefits

Wellness programme

Retirement plans

Job summary

The Landmark Mandarin Oriental, Hong Kong invites applications for a Spa Concierge to join our Spa & Wellness team. Based at the property, you will handle reservations, explain services and assist with retail at the spa reception, delivering warm, luxury guest experiences.

Ideal candidates have 1–2 years in luxury hospitality, fluent English (Mandarin preferred), and willingness to work shift duties. Join MO’s renowned service culture and grow within a global luxury brand.

Qualifications

• 1–2 years of relevant guest services experience in hotel or luxury hospitality services, fresh graduate will be considered
• Fluent in both written and spoken English, knowledge of Mandarin will be an advantage
• Willing to work for shift duties.

Responsibilities

• Handle Spa and Wellness reservations and enquiries
• Provide treatment and product recommendations
• Assist various demonstrations and events
• Be responsible for achieving sales targets
• Perform cashier duties at the spa reception
• Be responsible for Spa reception operation, handle opening and closing
• Handle reports and administration duties

Skills

Guest services

English fluency

Mandarin (preferred)

Job description

Mandarin Oriental The Landmark, Hong Kongis looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Spa & Recreation Division in Hong Kong, the Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Assistant Operations Manager.

As Spa Concierge, you will be responsible for the following duties:

• Handle Spa and Wellness reservations and enquiries
• Provide treatment and product recommendations
• Assist various demonstrations and events
• Be responsible for achieving sales targets
• Perform cashier duties at the spa reception
• Be responsible for Spa reception operation, handle opening and closing
• Handle reports and administration duties

As Spa Concierge, we expect from you:

• 1-2 years of relevant guest services experience in hotel or luxury hospitality services, fresh graduate will be considered
• Fluent in both written and spoken English, knowledge of Mandarin will be an advantage
• Willing to work for shift duties.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.