Luxury Spa Concierge: Reservations, Sales & Growth Benefits

The Landmark Mandarin Oriental; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Benefits offered by this job

MOstay

Health benefits

Wellness programme

Retirement plans

Job summary

The Landmark Mandarin Oriental, Hong Kong invites applications for a Spa Concierge to join our Spa & Wellness team. Based at the property, you will handle reservations, explain services and assist with retail at the spa reception, delivering warm, luxury guest experiences.

Ideal candidates have 1–2 years in luxury hospitality, fluent English (Mandarin preferred), and willingness to work shift duties. Join MO’s renowned service culture and grow within a global luxury brand.

Qualifications

• 1–2 years of relevant guest services experience in hotel or luxury hospitality services, fresh graduate will be considered
• Fluent in both written and spoken English, knowledge of Mandarin will be an advantage
• Willing to work for shift duties.

Responsibilities

• Handle Spa and Wellness reservations and enquiries
• Provide treatment and product recommendations
• Assist various demonstrations and events
• Be responsible for achieving sales targets
• Perform cashier duties at the spa reception
• Be responsible for Spa reception operation, handle opening and closing
• Handle reports and administration duties

Skills

Guest services

English fluency

Mandarin (preferred)

Job description

The Landmark Mandarin Oriental, Hong Kong invites applications for a Spa Concierge to join our Spa & Wellness team. Based at the property, you will handle reservations, explain services and assist with retail at the spa reception, delivering warm, luxury guest experiences.

Ideal candidates have 1–2 years in luxury hospitality, fluent English (Mandarin preferred), and willingness to work shift duties. Join MO’s renowned service culture and grow within a global luxury brand.