Solution Analyst Subsidiaries (Cathay Cargo Terminal)

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Cathay Pacific is seeking a Solution Analyst within the IT department to translate business requirements into functional and technical specifications for software projects and to work with stakeholders to deliver reliable applications.

You will contribute to solution design, perform hands-on development and configuration, provide L2/L3 support for production applications and incidents, review vendor delivery, and ensure quality and alignment with technology standards while driving continuous

Qualifications

• Degree in Information Technology, Computer Science or a related discipline.
• Minimum 6 years of Information Technology experience, with at least 3 years of experience in application development and support.
• Knowledge of database and Warehouse Operating System (WOS) is an added advantage.
• Experience supporting 24/7 operational business environments is an added advantage.
• Good understanding of technology trends, concepts and capabilities.
• Experience working in Agile delivery environments is an advantage.
• Strong analytical, problem-solving and troubleshooting skills.
• Effective communication in both Chinese and English and stakeholder management skills.

Responsibilities

• Analyse business requirements and evaluate solution options from a system perspective.
• Support solution design and contribute technical expertise to deliver business outcomes.
• Translate business requirements into functional and technical specifications.
• Ensure end-to-end traceability and alignment between requirements and delivered solutions.
• Contribute to the development of detailed technical specifications.
• Perform hands‑on technical development, configuration and implementation activities.
• Provide Level 2 and Level 3 support for production applications and incidents.
• Review vendor delivery quality and implementation activities where required.
• Conduct quality assurance on solution components and ensure compliance with technology standards.
• Collaborate across technology teams to drive innovation and continuous improvement.

Skills

Analytical skills

Problem-solving

Communication (Chinese & English)

Stakeholder management

Agile delivery

Education

Degree in IT / CS or related

Job description

Cathay Pacific

Digital & Information Technology

Permanent

Hong Kong SAR (China)

Role Introduction

Reports to: Solution Lead / Senior Solution Lead

This role sits within the Information Technology Department (IMT), supporting one of our subsidiaries, Cathay Cargo Terminal, through the delivery and optimisation of critical business applications.

As a Solution Analyst, you translate business requirements into clear functional and technical specifications for software development projects and system enhancements. You work closely with internal and external stakeholders to deliver reliable software applications that align with business goals.

Key Responsibilities

• Item 1 of 10, Analyse business requirements and evaluate solution options from a system perspective Analyse business requirements and evaluate solution options from a system perspective
• Item 2 of 10, Support solution design and contribute technical expertise to deliver business outcomes Support solution design and contribute technical expertise to deliver business outcomes
• Item 3 of 10, Translate business requirements into functional and technical specifications Translate business requirements into functional and technical specifications
• Item 4 of 10, Ensure end-to-end traceability and alignment between requirements and delivered solutions Ensure end-to-end traceability and alignment between requirements and delivered solutions
• Item 5 of 10, Contribute to the development of detailed technical specifications Contribute to the development of detailed technical specifications
• Item 6 of 10, Perform hands‑on technical development, configuration and implementation activities Perform hands‑on technical development, configuration and implementation activities
• Item 7 of 10, Provide Level 2 and Level 3 support for production applications and incidents Provide Level 2 and Level 3 support for production applications and incidents
• Item 8 of 10, Review vendor delivery quality and implementation activities where required Review vendor delivery quality and implementation activities where required
• Item 9 of 10, Conduct quality assurance on solution components and ensure compliance with technology standards Conduct quality assurance on solution components and ensure compliance with technology standards
• Item 10 of 10, Collaborate across technology teams to drive innovation and continuous improvement Collaborate across technology teams to drive innovation and continuous improvement

Requirements

• Item 1 of 8, Degree qualification in Information Technology, Computer Science or a related discipline Degree qualification in Information Technology, Computer Science or a related discipline
• Item 2 of 8, Minimum 6 years of Information Technology experience, with at least 3 years of experience in application development and support Minimum 6 years of Information Technology experience, with at least 3 years of experience in application development and support
• Item 3 of 8, Knowledge of database and Warehouse Operating System (WOS) is an added advantage Knowledge of database and Warehouse Operating System (WOS) is an added advantage
• Item 4 of 8, Experience supporting 24/7 operational business environments is an added advantage Experience supporting 24/7 operational business environments is an added advantage
• Item 5 of 8, Good understanding of technology trends, concepts and capabilities Good understanding of technology trends, concepts and capabilities
• Item 6 of 8, Experience working in Agile delivery environments is an advantage Experience working in Agile delivery environments is an advantage
• Item 7 of 8, Strong analytical, problem-solving and troubleshooting skills Strong analytical, problem-solving and troubleshooting skills
• Item 8 of 8, Effective communication in both Chinese and English and stakeholder management skills Effective communication in both Chinese and English and stakeholder management skills

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.