Operations Data Analyst (24-month contract)

Cathay Pacific; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Cathay Pacific is seeking a Data & Analytics professional to transform operational and customer data into clear insights for Airport Service Delivery at Hong Kong International Airport.

You will manage dashboards, analyse data with senior analysts, and collaborate with IT and Digital teams to build models that support the Three-Runway System rollout and ongoing operational readiness.

Qualifications

• Minimum 3 years’ experience in data and analytics.
• University degree in actuarial science, mathematics, statistics, information management, OR operations research or related disciplines.
• Excellent analytical, planning, problem solving and organising skills.
• Technical experience with Alteryx, QlikSense, Tableau, Power BI and SQL; data management knowledge.
• Experience in airline industry or airport operations would be an advantage.
• Team player with strong communication and interpersonal skills.
• Able to interact with people at all levels and from diverse cultural backgrounds.
• Curious, empathetic, open-minded, self-motivated, resourceful and continuous improvement mindset.
• Independent and detail oriented.
• Strong command of both spoken and written English with fluency in Cantonese and Putonghua a plus.

Responsibilities

• Manage and maintain dashboards across Airport Service Delivery, ensuring information is clear and accessible to stakeholders.
• Analyse operational and customer data with the Operations Analytics & Insights Manager and Senior Operations Data Analyst to derive actionable insights.
• Partner with Airport Service Delivery teams to understand data requirements and contribute to analytical models and tools.
• Collaborate with Digital and Information Technology teams to develop a ground movement simulation and optimisation model for operational readiness before and after full implementation of the Three-Runway System at Hong Kong International Airport.
• Promote greater use of data and analytics across Airport Service Delivery teams.
• Support data quality, accessibility and governance, together with the effective operation of analytics systems and capabilities.
• Monitor developments in analytics tools and identify relevant opportunities for their application within Airport Service Delivery.

Skills

Analytical skills

Planning

Problem solving

Organising

Interpersonal skills

Education

Actuarial Science

Mathematics

Statistics

Information Management

Operations Research

Tools

Alteryx

QlikSense

Tableau

Power BI

SQL

Job description

Role Introduction

Reports to: Operations Analytics & Insights Manager

Transform operational and customer data into clear insights that help Airport Service Delivery make informed decisions. You will manage dashboards across the function, analyse data alongside the Operations Analytics & Insights Manager and Senior Operations Data Analyst, and work with Airport Service Delivery teams to understand their analytical needs.

Your work will span data collection, analysis, visualisation, maintenance and governance, using tools such as Alteryx, Qlik Sense, Tableau, Power BI and SQL. You will also collaborate with DGT and Information Technology teams to develop a ground movement simulation and optimisation model supporting operational readiness before and after implementation of the full Three-Runway System at Hong Kong International Airport.

By making reliable data accessible and turning analysis into action, you will help strengthen a data-driven culture and contribute to the continued development of Cathay’s airport operations.

Key Responsibilities

• Manage and maintain dashboards across Airport Service Delivery, ensuring information is clear and accessible to stakeholders
• Analyse operational and customer data with the Operations Analytics & Insights Manager and Senior Operations Data Analyst to derive actionable insights
• Partner with Airport Service Delivery teams to understand data requirements and contribute to analytical models and tools
• Collaborate with Digital teams and Information Technology teams to develop a ground movement simulation and optimisation model for operational readiness before and after full implementation of the Three-Runway System at Hong Kong International Airport
• Promote greater use of data and analytics across Airport Service Delivery teams.
• Support data quality, accessibility and governance, together with the effective operation of analytics systems and capabilities
• Monitor developments in analytics tools and identify relevant opportunities for their application within Airport Service Delivery

Requirements

• A minimum of 3 years’ experience in data and analytics
• University degree in Actuarial Science, Mathematics, Statistics, Information Management, Operations Research or related disciplines
• Excellent analytical, planning, problem solving and organising skills with the ability to independently manage and prioritise multiple tasks within defined time constraints
• Technical experience with leading mining tool sets such as Alteryx, QlikSense, Tableau, Power BI and SQLs and advance knowledge in data management
• Experience and understand of system and process in the airline industry or airport operations would be an advantage
• Team player with strong communication and interpersonal skills
• Able to interact with people at all levels and from diverse cultural backgrounds
• Curious, empathetic, open-minded, self-motivated, resourceful and strong continuous improvement mindset
• Independent and detail oriented
• Strong command of both spoken and written English with fluency in Cantonese and Putonghua a plus

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.