Solution Analyst: AI & SaaS Delivery Lead

Cathay Pacific Group; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Cathay Pacific Group in Hong Kong is seeking a skilled Solution Analyst to bridge business needs and technology within IMT. You will translate requirements into scalable applications and help drive enterprise solutions across the People Department.

Join a dynamic tech environment working with vendors, stakeholders and development teams to deliver SaaS and web applications, while focusing on quality, security and user experience.

Qualifications

• Degree-qualified in Information Technology, Computer Science, Information Systems or related discipline.
• Minimum 6 years of IT experience, including at least 3 years in application development and support.
• Experience delivering SaaS solutions and working with external product vendors throughout the lifecycle.
• Good understanding of enterprise solution and integration architecture, including APIs and data flows.
• Familiar with security principles such as authentication, authorization, encryption and secure API design.
• Exposure to software development lifecycle, Agile delivery and testing tools.
• Interest in AI-enabled solutions, automation and digital innovation initiatives.
• Strong analytical, problem-solving and decision-making skills with focus on value and UX.
• Experience in healthcare, HR systems or enterprise web apps is a plus.
• Excellent communication in Chinese and English; collaborate with users, vendors and tech teams.

Responsibilities

• Analyse, validate and document business requirements, user journeys, process flows and acceptance criteria.
• Partner with stakeholders to translate needs into practical solution designs and plans.
• Support end-to-end solution delivery including requirements clarification, testing coordination and post-implementation support.
• Collaborate with external product vendors to review proposals and monitor delivery progress.
• Work with development teams on web application delivery, backlog refinement and production rollout support.
• Conduct technical and integration analysis covering APIs, data flows, security and non-functional requirements.
• Maintain project docs, testing artefacts and design decisions in line with standards.
• Identify opportunities to leverage AI, automation and continuous improvement.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

UAT coordination

SaaS delivery

Agile delivery

API integration

Security principles

Analytical thinking

Communication (EN/CN)

Education

Degree in IT/CS

Job description

Cathay Pacific Group in Hong Kong is seeking a skilled Solution Analyst to bridge business needs and technology within IMT. You will translate requirements into scalable applications and help drive enterprise solutions across the People Department.

Join a dynamic tech environment working with vendors, stakeholders and development teams to deliver SaaS and web applications, while focusing on quality, security and user experience.