AI Transformation Support Analyst

Techforce Group Limited; Hong Kong; On-site; HKD 391,000 - 781,000; Full time

Job summary

Techforce Group Limited in Hong Kong is seeking an experienced IT System Specialist (AI & Digitial Transformation) to join a major AI transformation programme. You will coordinate testing, release activities, and handovers between business users, developers, and client stakeholders.

You will work across SIT/UAT, production readiness, deployments, and hypercare, ensuring governance and ITIL-aligned processes are followed while delivering reliable enterprise-scale solutions.

Qualifications

• 5+ years in Application Support, Business Systems Support, Project Support, System Implementation, Release Coordination, Testing, or Service Delivery environments.
• Experience coordinating SIT, UAT, defect management, release activities, or production readiness processes.
• Strong stakeholder management skills coordinating business users, technical teams, vendors, and project stakeholders independently.
• Understanding of Incident, Change, Release Management or ITIL-based service management.
• Fluent Cantonese and English communication skills for Hong Kong users and stakeholders.

Responsibilities

• Coordinate SIT, UAT, regression testing, and production readiness activities across AI and digital transformation initiatives.
• Manage defects, track issue resolution, coordinate retesting, and ensure solutions are ready for deployment.
• Support system implementations, upgrades, migrations, and rollout activities from testing through go-live.
• Work closely with business users, developers, vendors, and project teams to coordinate delivery activities and resolve issues.
• Support release planning, deployment execution, rollback preparation, and post-deployment validation.
• Facilitate system handovers into operational support teams, ensuring documentation, support procedures, and knowledge transfer activities are completed.
• Support hypercare activities and coordinate issue resolution following production deployments.
• Ensure project activities align with enterprise IT governance, change management, and operational processes.

Skills

Stakeholder management

SIT/UAT coordination

Testing coordination

Release management

Communication skills

Bilingual Cantonese/English

Job description

Techforce Group Limited in Hong Kong is seeking an experienced IT System Specialist (AI & Digitial Transformation) to join a major AI transformation programme. You will coordinate testing, release activities, and handovers between business users, developers, and client stakeholders.

You will work across SIT/UAT, production readiness, deployments, and hypercare, ensuring governance and ITIL-aligned processes are followed while delivering reliable enterprise-scale solutions.