Solution Lead - Membership & Lifestyle (24-month contract)

Cathay Pacific Group; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Cathay Pacific is seeking a Solution Lead to bridge business needs with technology, shaping and delivering innovative IT solutions that impact the organisation and customers.

You will lead end-to-end solution lifecycle from identifying opportunities to implementation and continuous improvement, coordinating stakeholders, architects, and vendors to ensure high-quality outcomes.

Qualifications

• 8+ years of IT experience across software development, system analysis, business analysis, solution definition and testing.
• Solid experience in Web Applications.
• Client-facing experience is a plus.
• Proven verbal and written communication skills.
• Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders.

Responsibilities

• Partner with business stakeholders to understand strategic direction, challenges, and requirements for new initiatives.
• Support pre-project consultation and help shape a portfolio of business and technology initiatives.
• Recommend innovative and commercially viable solutions that improve business performance and efficiency.
• Design and architect technical solutions in collaboration with developers, analysts, and architects.
• Lead the planning, development, implementation, and support of IT products and applications that meet business needs.
• Provide technical guidance and escalation support to Solution Analysts and ensure adherence to IT best practices.
• Drive continuous improvement of applications, processes, and standard IT practices while staying current with technology trends.
• Manage end-to-end project delivery for small to medium-sized initiatives, including planning, execution, testing, and governance approvals.
• Oversee daily development activities and coordinate internal teams and external vendors/third parties as required.
• Contribute to people development and resource planning, including coaching Solution Analysts, managing direct reports, and acting as a Product Owner or business SME when needed.

Skills

Web applications

Client facing

AI projects

Communication skills

Analytical thinking

Problem solving

Stakeholder management

Education

Degree in Information Technology related discipline

Masters preferred

Job description

Role Introduction

Reports to: Senior Solution Lead

Are you passionate about driving digital transformation and delivering innovative technology solutions that create real business impact? Join Cathay as a Solution Lead and play a pivotal role in shaping, designing, and delivering technology products that support our business and customer ambitions.

As a Solution Lead, you will act as the bridge between business and technology, working closely with stakeholders, architects, developers, analysts, and external partners to deliver high-quality IT solutions. You will lead the end-to-end solution lifecycle, from identifying business opportunities and defining requirements, through to solution design, implementation, and continuous improvement.

Key Responsibilities

• Partner with business stakeholders to understand strategic direction, challenges, and requirements for new initiatives
• Support pre-project consultation and help shape a portfolio of business and technology initiatives
• Recommend innovative and commercially viable solutions that improve business performance and efficiency
• Design and architect technical solutions in collaboration with developers, analysts, and architects
• Lead the planning, development, implementation, and support of IT products and applications that meet business needs
• Provide technical guidance and escalation support to Solution Analysts and ensure adherence to IT best practices
• Drive continuous improvement of applications, processes, and standard IT practices while staying current with technology trends
• Manage end-to-end project delivery for small to medium-sized initiatives, including planning, execution, testing, and governance approvals
• Oversee daily development activities and coordinate internal teams and external vendors/third parties as required
• Contribute to people development and resource planning, including coaching Solution Analysts, managing direct reports, and acting as a Product Owner or business SME when needed

Requirements

• Degree qualification in Information Technology related discipline, Masters preferred
• 8+ years of related IT experience covering but not limited to:
  • Software development
  • System analysis
  • Business analysis
  • Solution definition
  • System Testing
• Solid experience in Web Application is a must
• Client facing experience with successful relationship management is a plus
• Experience in participate in AI projects will be a plus
• Proven verbal and written communication skill
• Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
• Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
• Proven troubleshooting skills; ability to identify patterns and generate ideas
• Airline or travel industry knowledge is highly beneficial

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.