SME Banking Customer Experience Specialist

Wings Recruitment Partners Limited; Hong Kong; On-site; HKD 210,000 - 300,000; Full time

Job summary

Wings Recruitment Partners Limited is supporting a fast growing banking group in hiring an experienced Customer Service Officer for the SME Team. The role focuses on service excellence, resolving SME inquiries, and driving referrals while maintaining compliance.

The ideal candidate has at least 3 years in banking customer service, strong English, Cantonese and Mandarin skills, and the ability to upsell bank products.

Qualifications

• Minimum 3 years in banking contact centre or customer service.
• Regulatory qualifications (insurance and/or investment) preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle incoming SME hotline inquiries, feedback, and complaints to meet SLAs.
• Assist with marketing campaign inquiries, registrations, and drive high-quality referrals.
• Conduct outbound telemarketing and cross-sell bank products to enhance revenue.
• Support on-the-job training and peer attachments to onboard new staff.
• Ensure duties comply with internal guidelines and regulatory requirements.

Skills

English proficiency

Cantonese

Mandarin

Education

Secondary education or above

Job description

Wings Recruitment Partners Limited is supporting a fast growing banking group in hiring an experienced Customer Service Officer for the SME Team. The role focuses on service excellence, resolving SME inquiries, and driving referrals while maintaining compliance.

The ideal candidate has at least 3 years in banking customer service, strong English, Cantonese and Mandarin skills, and the ability to upsell bank products.