IT Service Process & Automation Specialist

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A technology services company in Hong Kong is seeking an IT Specialist with a strong background in service management and process improvement. The role requires involvement in the entire IT service management lifecycle, translating business needs into technical solutions, and writing technical documents. Candidates should have a degree in a relevant field and at least 3 years of experience in the telecommunication industry. Multilingual skills in English, Cantonese, and Mandarin are essential.

Qualifications

• Minimum 3 years relevant experience in the telecommunication service industry.
• Practical experience in process and procedure management.
• Holder of ITIL foundation or above is preferred.

Responsibilities

• Take part in the entire IT service management lifecycle.
• Translate business requirements into technical solutions.
• Provide technical support to internal parties.

Skills

Interpersonal skills

Communication skills

Process management

Technical support

Problem-solving

Education

Degree in Operation Management, Business Administration, Information Systems, IT or related discipline

Job description

A technology services company in Hong Kong is seeking an IT Specialist with a strong background in service management and process improvement. The role requires involvement in the entire IT service management lifecycle, translating business needs into technical solutions, and writing technical documents. Candidates should have a degree in a relevant field and at least 3 years of experience in the telecommunication industry. Multilingual skills in English, Cantonese, and Mandarin are essential.