Assistant Manager – Front Office

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 335,000 - 391,000; Full time

Job summary

Hyatt Centric Victoria Harbour Hong Kong is seeking an experienced Front Office leader to oversee guest registration, checkout and related services in a high-standard hospitality setting.

The role emphasizes revenue management, service recovery, and staff development, with a focus on delivering exceptional guest experiences across English and Putonghua communication channels.

Qualifications

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably from hospitality or related service industry.
• Excellent command of spoken English and Putonghua.
• Good training skills and communications skills.

Responsibilities

• Ensure guest registration, checkout, and mail services are handled efficiently, promptly and courteously per hotel policy.
• Manage and maximize occupancy, revenue, and average rate via up-selling programs within the department.
• Effectively handle all guest complaints and implement long-term solutions; follow up on outstanding issues and provide service recovery.
• Review guest feedback from different platforms; drive outstanding results from TripAdvisor by reviewing current service standards and implementing new initiatives when necessary.
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction.
• Conduct development and performance reviews, identifying key personnel for further development and structured career path.
• Perform adhoc job tasks assigned by the hotel management.

Skills

English (spoken)

Putonghua

Customer service

Education

Diploma or equivalent

Tools

Opera Cloud System

Job description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
• Familiar withOpera Cloud System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

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## More Job Information

Salary

• 30000 - 35000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 北角

Location

• 東區

Employment Term

• 全職

Employment Term

• 長期

Education

• 文憑或相等程度