Service Management Centre Team Leader / IT Support - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

A leading IT solutions company in Hong Kong is looking for a skilled IT Service Management professional with at least 4 years in the field. Candidates should possess a degree in Computer Science or related discipline, along with strong skills in Windows server administration. Responsibilities include overseeing operations, assisting staff, and ensuring adherence to security policies. The ideal candidate is a team player with excellent analytical and problem-solving abilities and should have a good command of English and Chinese.

Qualifications

• Minimum of 4 years’ experience in IT Service Management Center.
• At least 2 years’ experience in Windows server administration.
• Holder of Higher Diploma or above in IT-related subjects strongly preferred.

Responsibilities

• Oversee all activities in SMC.
• Assist and guide SMC staff in handling incidents.
• Ensure SMC staff operate in an orderly manner.
• Design and build batch job flow to fulfill user requirements.

Skills

IT Service Management

Windows 2003 and 2012 server administration

Analytical skills

Problem-solving skills

Interpersonal skills

Team leadership

Monitoring system messages

Education

Degree in Computer Science or Information Technology

Higher Diploma in IT-related subjects

Tools

Windows AD

AIX

Linux

IBM Tivoli

IBM MQ

IBM TSM

Symantec NetBackup/Backup Exec

Networking and Firewall

SAN Switch

Load balance and ISO

Job description

Client Description

Leading IT solutions company / Client: To be confirmed

Job Description

Responsibilities

• Oversee all activities in SMC
• Assist and guide SMC staff in handling incidents if required
• Ensure SMC staff operate in an orderly manner
• All the actions taken must be updated to the IT Service Management system.
• Adhere to SMC Security Policy
• Design and build batch job flow that fulfill user requirements and facilitate delivery of required outputs;
• Monitor job run & performance such that job operations of applications and systems can be run smoothly and efficiently
• Perform test on automated job flow with users based on user requests
• Perform remote console management
• Monitor system messages and batch jobs
• Ensure failure jobs are properly logged with the IT Service Management system
• Call relevant support according to the nature of the incidents
• All the actions taken must be updated to the IT Service Management system.
• Re-run failure jobs after support fix the problem
• Adhere to SMC Security Policy

Job Requirements

Requirements

• Degree in Computer Science, Information Technology or related disciplines
• A minimum of 4 years’ experience in IT Service Management Center
• A minimum of 2 years’ experience in Windows 2003 and 2012 server administration
• Leading team with shift duties
• Solid working experience in Windows AD and cluster administration
• Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec NetBackup/Backup Exec is preferred
• Knowledge of Networking and Firewall, Storage, SAN Switch, Load balance, ISO, ITIL
• A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
• Good command of spoken and written English and Chinese

Requirements

• Holder of Higher Diploma or above, candidate who studied IT-related subjects studied is highly preferred.
• Possess basic operation knowledge in Windows and basic PC Skills
• Knowledge of Unix / Network is preferred
• A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
• Good command of spoken and written English and Chinese
• Shift duty is required