Service Delivery Executive (Service Delivery, Enterprise Support, Customer Management)

Classy Wheeler Limited; Hong Kong; On-site; HKD 246,000 - 335,000; Full time

Job summary

Classy Wheeler Limited in Kowloon Bay is seeking a Service Delivery Executive to coordinate service delivery across service desk, infrastructure teams, and vendors, ensuring SLAs are met and services delivered to a high standard.

The role emphasizes proactive incident and change coordination, regular reporting on platform capacity and performance, and ongoing service improvement, with a renewable 12-month contract and weekdays hours.

Qualifications

• Degree in Information Technology, Computer Science, or a related discipline.
• Fresh graduates are welcome to apply.
• Experience in enterprise support, service delivery, or IT operations is an advantage.
• Strong interpersonal skills with the ability to build relationships across different levels of an organization.
• Good analytical, problem-solving, influencing, and communication skills.
• Proficient in both written and spoken English and Chinese.
• Able to work independently and effectively in a fast-paced environment.

Responsibilities

• Coordinate with service desk, helpdesk, infrastructure teams, vendors, and business users to ensure smooth service delivery.
• Liaise with customers to understand service level agreements and ensure services are delivered according to agreed standards.
• Maintain a high level of client satisfaction through clear service scope definition and ongoing operational assessments.
• Proactively coordinate and drive the resolution of incidents, service requests, and planned or unplanned changes.
• Escalate service issues to customers, vendors, and internal stakeholders in a timely manner.
• Monitor service performance and ensure support functions remain responsive to customer requirements.
• Prepare regular operational reports covering platform capacity, performance, service levels, and overall service status.
• Support continuous service improvement initiatives and operational excellence.

Skills

Interpersonal skills

Analytical thinking

Problem solving

Communication skills

Influencing

Education

Degree in Information Technology

Job description

Service Delivery Executive (Service Delivery, Enterprise Support, Customer Management)

Client Description

Company Description: A leading telecommunications and technology solutions provider offering enterprise ICT services, managed services, infrastructure support, and digital transformation solutions to corporate customers.
Location: Kowloon Bay
Nature: Renewable Contract (12 Months)

Job Description

• Coordinate with service desk, helpdesk, infrastructure teams, vendors, and business users to ensure smooth service delivery.
• Liaise with customers to understand service level agreements and ensure services are delivered according to agreed standards.
• Maintain a high level of client satisfaction through clear service scope definition and ongoing operational assessments.
• Proactively coordinate and drive the resolution of incidents, service requests, and planned or unplanned changes.
• Escalate service issues to customers, vendors, and internal stakeholders in a timely manner.
• Monitor service performance and ensure support functions remain responsive to customer requirements.
• Prepare regular operational reports covering platform capacity, performance, service levels, and overall service status.
• Support continuous service improvement initiatives and operational excellence.

Job Requirements

Requirements

• Degree in Information Technology, Computer Science, or a related discipline.
• Fresh graduates are welcome to apply.
• Experience in enterprise support, service delivery, or IT operations is an advantage.
• Strong interpersonal skills with the ability to build relationships across different levels of an organization.
• Good analytical, problem-solving, influencing, and communication skills.
• Proficient in both written and spoken English and Chinese.
• Able to work independently and effectively in a fast-paced environment.

Employment Terms

• Renewable 12-Month Contract.
• Working Days: Monday to Friday.
• Working Hours: 9:00 AM - 6:00 PM.