Service Delivery Manager

Wafer Systems (Asia) Limited; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

5-day workweek

Medical insurance

Dental

Career development opportunities

Fringe benefits

Job summary

Wafer Systems (Asia) Limited seeks a Service Delivery Manager to oversee large-scale government maintenance projects, networks, data centers, and applications. You will monitor performance, report to clients, and coordinate with governance teams to ensure service levels.

The role requires a bachelor’s in IT, 15+ years of IT maintenance experience, and strong communication. PMP/ITIL are a plus; English, Cantonese, and Mandarin fluency is expected.

Qualifications

• Bachelor's or Master’s degree in a related IT field.
• PMP and ITIL credentials are advantageous.
• Strong customer focus and communication skills.
• Fluent in English with Cantonese and Mandarin proficiency.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Manage maintenance services for government projects and key networks.
• Monitor, troubleshoot, and coordinate with stakeholders to keep systems running.
• Serve as main client contact for maintenance issues and provide regular reports.
• Run governance meetings on performance and change management.
• Uphold maintenance quality standards and drive continuous improvement.
• Analyze data for cost-saving and plan preventive maintenance.
• Standardize processes and ensure smooth handovers between maintenance phases.

Education

Bachelor's degree in Computer Science / Information Technology or related field

Master's degree (plus)

PMP

ITIL

Customer-oriented

Excellent communication

English proficiency

Cantonese and Mandarin fluency

Problem solving

Analytical skills

Under pressure multitasking

Job description

Manage maintenance services for large-scale of government project, key customers' networks, data centers, and application software. This involves monitoring, troubleshooting, and collaborating with relevant parties to keep everything running smoothly.

Serve as the main point of contact for clients regarding maintenance - related issues. Provide regular reports on maintenance activities and system performance to clients. Gather clients' feedback and translate it into actionable improvement plans.

Engage with project governance on project performance and change management matters

Set and uphold maintenance service quality standards. Regularly review service quality and take steps to improve it.

Analyze maintenance data to find areas for enhancement and cost - saving. Plan and carry out preventive maintenance activities.

Leverage your experience in service process management to optimize maintenance procedures. Standardize work processes, improve efficiency, and ensure seamless handovers between different stages of maintenance tasks.

Job Requirements:

A bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree is a plus.

At least 15 years or above IT systems maintenance and support working experience

Customer-oriented and self-motivated with excellent communication skill

Good command of written and spoken in English, and Fluent in Cantonese and Mandarin

Strong problem - solving and analytical skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Holder of PMP and ITIL will be an advantage

Immediate available is preferred

We offer 5-day work, an attractive remuneration package including group medical, dental, career development opportunities and other fringe benefits to the successful candidate.

For more company information, please visit our website:www.wafersystems.com

Your application will include the following questions:

• How many years' experience do you have in the IT industry?
• How many years' experience do you have in an information technology (IT) support role?
• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have with change management?
• How many years' experience do you have as a Maintenance Manager?
• Which of the following languages are you fluent in?

Information Technology Services 11-50 employees

http://www.wafersystems.com/en/index.html

Wafer Systems (Asia) Limited (Wafer Systems) is an affiliate of InvesTech Holdings Limited (01087.HK). Wafer Systems is an IT Solution Company with over 30 years of System integration, as well as over 20 years of independent

Commercial Software Development experience.

Wafer Systems is based in China, facing Asia and the rest of the world, having offices in Beijing, Shanghai, Guangzhou, Chengdu, Suzhou, Shenzhen and Hong Kong; and a software development center in Xian. The covering Business areas include Internet Infrastructure

Build, Cloud and Security, Smart Office, Workspace Management and mobile workforce solutions. Wafer Systems is a leading Next Generation System Integrator and Smart Office Solutions Provider.

Today our Solutions are serving most of the Fortune 500 enterprises, covering Medical, Education, Finance, Manufacturing, Campus setup, Service Providers and Retails. We look forward to engaging with and serving more industries and moving forward together.

Wafer Systems (Asia) Limited (Wafer Systems) is an affiliate of InvesTech Holdings Limited (01087.HK). Wafer Systems is an IT Solution Company with over 30 years of System integration, as well as over 20 years of independent

Commercial Software Development experience.

Wafer Systems is based in China, facing Asia and the rest of the world, having offices in Beijing, Shanghai, Guangzhou, Chengdu, Suzhou, Shenzhen and Hong Kong; and a software development center in Xian. The covering Business areas include Internet Infrastructure

Build, Cloud and Security, Smart Office, Workspace Management and mobile workforce solutions. Wafer Systems is a leading Next Generation System Integrator and Smart Office Solutions Provider.

Today our Solutions are serving most of the Fortune 500 enterprises, covering Medical, Education, Finance, Manufacturing, Campus setup, Service Providers and Retails. We look forward to engaging with and serving more industries and moving forward together.

What can I earn as a Service Delivery Manager