Service Delivery Lead - IT Maintenance for Govt Projects

Wafer Systems (Asia) Limited; Hong Kong; Sur place; HKD 900 000 - 1 400 000; Plein temps

Avantages offerts par ce poste

5-day workweek

Medical insurance

Dental

Career development opportunities

Fringe benefits

Résumé du poste

Wafer Systems (Asia) Limited seeks a Service Delivery Manager to oversee large-scale government maintenance projects, networks, data centers, and applications. You will monitor performance, report to clients, and coordinate with governance teams to ensure service levels.

The role requires a bachelor’s in IT, 15+ years of IT maintenance experience, and strong communication. PMP/ITIL are a plus; English, Cantonese, and Mandarin fluency is expected.

Qualifications

• Bachelor's or Master’s degree in a related IT field.
• PMP and ITIL credentials are advantageous.
• Strong customer focus and communication skills.
• Fluent in English with Cantonese and Mandarin proficiency.
• Ability to manage multiple tasks under pressure.

Responsabilités

• Manage maintenance services for government projects and key networks.
• Monitor, troubleshoot, and coordinate with stakeholders to keep systems running.
• Serve as main client contact for maintenance issues and provide regular reports.
• Run governance meetings on performance and change management.
• Uphold maintenance quality standards and drive continuous improvement.
• Analyze data for cost-saving and plan preventive maintenance.
• Standardize processes and ensure smooth handovers between maintenance phases.

Formation

Bachelor's degree in Computer Science / Information Technology or related field

Master's degree (plus)

PMP

ITIL

Customer-oriented

Excellent communication

English proficiency

Cantonese and Mandarin fluency

Problem solving

Analytical skills

Under pressure multitasking

Description du poste

Wafer Systems (Asia) Limited seeks a Service Delivery Manager to oversee large-scale government maintenance projects, networks, data centers, and applications. You will monitor performance, report to clients, and coordinate with governance teams to ensure service levels.

The role requires a bachelor’s in IT, 15+ years of IT maintenance experience, and strong communication. PMP/ITIL are a plus; English, Cantonese, and Mandarin fluency is expected.