Service Administration Officer - Marketing (Ref: SSO/CRD/SAO/JDB)

Haven of Hope Christian Service; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Maternity Leave

Paternity Leave

Compassionate Leave

Medical & Dental Reimbursement

Training & Study Leave

Job summary

Haven of Hope Christian Service is seeking an organized and proactive administrator to provide comprehensive support to the department head and our mission-driven team in Hong Kong.

The role involves document preparation, event logistics, volunteer and donor coordination, and maintaining donor/volunteer databases. Fluency in English and Chinese, familiarity with CRM and MS Office, and a collaborative mindset are essential.

Qualifications

• Holder of a recognised Diploma with a minimum of Level 2 in five subjects in HKDSE, including Chinese, English and Mathematics, or an equivalent qualifications.
• At least 1 year’s relevant experience in office administration, event support or volunteer coordination.
• Strong organisational and multi-tasking skills; ability to work independently.
• Proficient in Microsoft Office and CRM systems; bilingual English/Chinese.

Responsibilities

• Provide comprehensive administrative and secretarial support to the department head, including assists in the preparation of letters, presentations, quotations and other documents in a timely manner
• Support the execution of event logistics, including venue coordination, materials preparation, and on-site assistance.
• Assist in the management of volunteers and donors, covering recruitment coordination, rostering, communication and donation receipts handling
• Maintain accurate records and filing systems, and manage databases related to donors and volunteers
• Handle routine office administration, enquiries and other ad-hoc duties as assigned
• Collaborate closely with other service units and internal teams to ensure smooth day-to-day operations

Skills

MS Office

CRM systems

English & Chinese

Interpersonal skills

Organizational skills

Education

Diploma with HKDSE Level 2 in five subjects

Tools

CRM systems

Microsoft Office

Job description

A non-profit making and inter-denominational Christian organization is now looking for high-caliber candidate who would align with our Mission: “Through a ministry of holistic care, we strive to share the Gospel and develop a Christian community. In the love of Christ, we deliver our service in a caring, professional and progressive spirit so that the lives of those serving and being served are mutually enriched.” The position which paves for a rewarding career is:

Responsibilities

Provide comprehensive administrative and secretarial support to the department head, including assists in the preparation of letters, presentations, quotations and other documents in a timely manner

Support the execution of event logistics, including venue coordination, materials preparation, and on-site assistance.

Assist in the management of volunteers and donors, covering recruitment coordination, rostering, communication and donation receipts handling

Maintain accurate records and filing systems, and manage databases related to donors and volunteers

Handle routine office administration, enquiries and other ad-hoc duties as assigned

Collaborate closely with other service units and internal teams to ensure smooth day-to-day operations

Requirements

Holder of a recognised Diploma with a minimum of Level 2 in five subjects in HKDSE, including Chinese, English and Mathematics, or an equivalent qualifications. Candidates with solid relevant work experience but without the formal academic qualifications will also be considered

At least 1 year’s relevant experience in office administration, event support or volunteer coordination (experience in the welfare / NGO sector is an advantage)

Strong organisational and multi-tasking skills, with the ability to work independently and proactively

Mature, helpful and a good team player with excellent interpersonal and communication skills and a can-do attitude

Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Customer Relationship Management (CRM) systems

Able to write and speak in both English and Chinese

Willing to learn digital tools and volunteer management systems

Immediate availability preferred

We offer a competitive remuneration package to the right candidate, including:

• Maternity Leave
• Paternity Leave
• Compassionate Leave
• Medical & Dental Reimbursement
• Training & Development Allowance & Study Leave