Service Administration Officer – Compliance & Record (Ref: SASHCC/SAO/RE)

Haven of Hope Christian Service; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Medical Insurance

Paternity Leave

Performance Bonus

Job summary

Haven of Hope Christian Service invites applications for a Service Administration Officer – Compliance & Record. The role focuses on supporting hospital licensing processes, managing electronic and paper records, and ensuring data accuracy and confidentiality.

You will provide administrative support to clinical services and meetings, handle documentation, reporting and statistics, and perform general duties as required. Fluency in English and Chinese is preferred.

Qualifications

• Diploma or above in Business Administration, Healthcare Administration or related fields.
• Minimum 3 years of administrative experience in hospital, NGO or regulated environments.
• Experience in compliance, licensing, medical records, documentation or clinical administration is an advantage.
• Familiarity with Cap.633 and PDPO is an advantage.
• Strong organizational, coordination and documentation skills with high attention to detail.
• Mature, proactive team player; good command of written English and Chinese.
• Proficiency in MS Word, Excel & PowerPoint.

Responsibilities

• Assist in hospital licensing applications and renewals per Cap.633 Code of Practice.
• Manage electronic and paper medical records ensuring accuracy and confidentiality.
• Provide administrative support to clinical services, including reporting and statistics.
• Provide administrative or secretarial support to meetings.
• Perform general service administration and ad-hoc duties as required.

Skills

Organizational skills

Attention to detail

Communication English & Chinese

Record management

Reporting & documentation

Education

Diploma or above in relevant field

Tools

MS Word

MS Excel

PowerPoint

Job description

Service Administration Officer – Compliance & Record (Ref: SASHCC/SAO/RE)

Responsibilities:

• Assist in hospital licensing applications and renewals, ensuring operational practices align with the Code of Practice under Cap.633
• Manage and maintain both electronic and paper‑based medical records in compliance with established policies, ensuring data accuracy, completeness, confidentiality and proper record retention
• Provide administrative support to clinical services, including documentation, reporting, statistics, etc.
• Provide administrative or secretarial support to meetings
• Perform general service administration and ad‑hoc duties as required

Requirements:

• Diploma or above in Business Administration, Healthcare Administration or related disciplines
• Minimum 3 years of administrative experience, preferably in hospital, NGO or regulated environments
• Experience in compliance, licensing, medical records, documentation or clinical administration is an advantage
• Familiarity with the Private Healthcare Facilities Ordinance (Cap. 633) and the Personal Data (Privacy) Ordinance is an advantage
• Strong organizational, coordination and documentation skills with high attention to detail
• Mature, positive and proactive team player
• Good command of written English and Chinese
• Proficiency in MS Word, Excel & PowerPoint

• Medical Insurance
• Paternity Leave
• Performance Bonus