Senior Trading Platform Support Analyst

ICAP Management Services Ltd, Philippine Branch; Hong Kong Island; On-site; HKD 420,000 - 600,000; Full time

Job summary

TP ICAP Group in Hong Kong is seeking a Senior Market Administrator to support front‑office trading platforms, ensuring seamless trade execution and optimal system performance across markets.

You will mentor junior team members, lead initiatives to improve workflows, and liaise with brokers, traders, banks, and vendors to maintain data accuracy, regulatory compliance, and client satisfaction.

Qualifications

• Strong understanding of trade flows and trading systems.
• Experience with system administration, data processing, and XML/log analysis.
• Familiarity with network tracing and MS Office tools.
• High technical competency and ability to troubleshoot complex issues.
• Excellent communication skills (verbal and written).
• Demonstrated ability to lead, mentor, and work collaboratively in a team.

Responsibilities

• Provide first- and second-line support for trading platforms, including incident management, trade issue investigation, and resolution.
• Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
• Ensure data accuracy and perform ongoing maintenance of platform configurations.
• Support and test new software releases and upgrades, including out-of-hours coverage when required.
• Act as a key liaison with internal stakeholders and external clients.
• Lead project initiatives and contribute to workflow and system improvements.
• Mentor and train associate-level team members.
• Maintain and enhance team documentation, procedures, and technical manuals.
• Participate in cross-training and contribute to global knowledge sharing.

Skills

Trade flows

Trading systems

System administration

Data processing

XML/log analysis

Network tracing

MS Office

Troubleshooting

Client facing

Leadership

Tools

ION

Markit

Traiana

ICE

Reuters

Job description

TP ICAP Group in Hong Kong is seeking a Senior Market Administrator to support front‑office trading platforms, ensuring seamless trade execution and optimal system performance across markets.

You will mentor junior team members, lead initiatives to improve workflows, and liaise with brokers, traders, banks, and vendors to maintain data accuracy, regulatory compliance, and client satisfaction.