Trading Technical Support Analyst

ICAP Management Services Ltd, Philippine Branch; Hong Kong Island; On-site; HKD 420,000 - 600,000; Full time

Job summary

TP ICAP Group in Hong Kong is seeking a Senior Market Administrator to support front‑office trading platforms, ensuring seamless trade execution and optimal system performance across markets.

You will mentor junior team members, lead initiatives to improve workflows, and liaise with brokers, traders, banks, and vendors to maintain data accuracy, regulatory compliance, and client satisfaction.

Qualifications

• Strong understanding of trade flows and trading systems.
• Experience with system administration, data processing, and XML/log analysis.
• Familiarity with network tracing and MS Office tools.
• High technical competency and ability to troubleshoot complex issues.
• Excellent communication skills (verbal and written).
• Demonstrated ability to lead, mentor, and work collaboratively in a team.

Responsibilities

• Provide first- and second-line support for trading platforms, including incident management, trade issue investigation, and resolution.
• Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
• Ensure data accuracy and perform ongoing maintenance of platform configurations.
• Support and test new software releases and upgrades, including out-of-hours coverage when required.
• Act as a key liaison with internal stakeholders and external clients.
• Lead project initiatives and contribute to workflow and system improvements.
• Mentor and train associate-level team members.
• Maintain and enhance team documentation, procedures, and technical manuals.
• Participate in cross-training and contribute to global knowledge sharing.

Skills

Trade flows

Trading systems

System administration

Data processing

XML/log analysis

Network tracing

MS Office

Troubleshooting

Client facing

Leadership

Tools

ION

Markit

Traiana

ICE

Reuters

Job description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview:

The Market Administrator plays a critical role in supporting the front office trading platforms and ensuring seamless trade execution and system performance. This role combines technical expertise, client service, and leadership to manage platform support, incident resolution, and stakeholder engagement. The Senior Market Administrator also mentors junior team members and contributes to strategic initiatives and platform enhancements.

Guided by TP ICAP's Triple-A Values-Accountability, Authenticity, and Adaptability-this position fosters a culture of ownership, transparency, and continuous improvement across the team and broader organization

Role Responsibilities:

Platform & Trade Support

Provide first- and second-line support for trading platforms, including incident management, trade issue investigation, and resolution.

Monitor system logs, outputs, and support chats to proactively identify and resolve issues.

Ensure data accuracy and perform ongoing maintenance of platform configurations.

Support and test new software releases and upgrades, including out-of-hours coverage when required.

Client & Stakeholder Engagement

Act as a key liaison with internal stakeholders (brokers, traders, business managers) and external clients (banks, vendors).

Handle escalations and maintain strong client relationships with a service-oriented approach.

Assist in client onboarding, account maintenance, and credit matrix updates.

Triple-A Values in Action

Accountability: Owns outcomes, delivers on commitments, and ensures operational excellence across all responsibilities.

Authenticity: Acts with integrity, communicates transparently, and builds trust with clients and colleagues.

Adaptability: Embraces change, responds effectively to evolving business needs, and drives continuous improvement.

Leadership & Documentation

Lead project initiatives and contribute to workflow and system improvements.

Mentor and train associate-level team members.

Maintain and enhance team documentation, procedures, and technical manuals.

Participate in cross-training and contribute to global knowledge sharing.

Technical & Operational Excellence

Support deployment and integration of trading platforms (e.g., Java Webstart, STP, API).

Liaise with third-party vendors (e.g., ION, Markit, Traiana, ICE, Reuters) as needed.

Ensure compliance with internal policies, risk controls, and regulatory requirements.

Log and track incidents using ServiceNow and contribute to risk assessments and reviews.

Skills & Experience

Strong understanding of trade flows and trading systems.

Experience with system administration, data processing, and XML/log analysis. Familiarity with network tracing and MS Office tools.

High technical competency and ability to troubleshoot complex issues.

Professional Attributes

Excellent communication skills (verbal and written).

Strong client-facing and interpersonal skills.

Highly organized, detail-oriented, and proactive.

Demonstrated ability to lead, mentor, and work collaboratively in a team.

Resilient under pressure and adaptable to fast‑paced environments.

Preferred Background

Experience in financial services, preferably in credit, rates, FX or other trading environments.

Prior experience in a market support or technical operations role.

Knowledge of OTC markets and electronic trading platforms.

Profiles with deeper market knowledge can be considered for a Senior Market Administrator role.