Trading Platform Support Specialist

Luxoft; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Job summary

Luxoft in Hong Kong is seeking an experienced Application Support professional to join a global team responsible for production systems across Trading, Post-Trade, and PnL software. You will be part of a follow-the-sun model, ensuring end-to-end readiness from pre-trading to post-trade and reconciliation, and monitor the transaction flow across the trading platform.

The role involves incident management, troubleshooting alerts, and coordinating with Investment management, Portfolio managers,

Qualifications

• At least 5+ years of application support experience.
• Comfortable with Client/server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (eg MySQL, MS SQL).
• Good knowledge of trade flow, asset classes and trade life cycle.
• Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.
• Ability to articulate complex issues into a "High-level summary" for senior management.
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
• Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
• Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

Responsibilities

• Working as part of a Global team ('follow the sun' model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end to end transaction flow across the trading platform.
• Quickly identify, analyze, and correct alerts & issues and/or elevate to minimize trade flow impact and preempt outages
• Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
• Problem tracking - identify and steer problematic issues through to resolution.
• Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
• Support scheduled changes working with Dev teams.
• Oversee automated processes, scheduled, alerting and regular reporting.
• Manage users' requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams

Skills

Application support

Client/server architecture

Linux

AWS

Kafka

Docker

Bash

Python

Perl

FIX protocol

SQL databases

Trade flow

PnL concepts

Communication

JIRA

Confluence

Service Desk

Geneos

Tools

JIRA

Confluence

Service Desk

Geneos

Job description

Luxoft in Hong Kong is seeking an experienced Application Support professional to join a global team responsible for production systems across Trading, Post-Trade, and PnL software. You will be part of a follow-the-sun model, ensuring end-to-end readiness from pre-trading to post-trade and reconciliation, and monitor the transaction flow across the trading platform.

The role involves incident management, troubleshooting alerts, and coordinating with Investment management, Portfolio managers,