Trade Platform Support Analyst - Release & Incident Expert

Luxoft; Hong Kong; On-site; HKD 90,000 - 140,000; Full time

Job summary

Luxoft is seeking an experienced Application Support specialist in Hong Kong to join a global team. You will handle trading and risk platform readiness from pre-trading to post-trade, monitor end-to-end flows, and manage incidents with cross-functional stakeholders.

Responsibilities include issue analysis, automation opportunities, and coordination with Devs, traders and portfolio managers to ensure smooth operations and timely deployments.

Qualifications

• At least 5+ years of application support experience.
• Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (eg MySQL, MS SQL).
• Good knowledge of trade flow, asset classes and trade life cycle.

Responsibilities

• Working as part of a Global team ('follow the sun' model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end to end transaction flow across the trading platform.
• Identify, analyze, and correct alerts & issues to minimize trade flow impact and preempt outages.
• Incident management: communicate incidents and outages to key business stakeholders and portfolio managers; create PM reports.
• Problem tracking - identify and steer problematic issues through to resolution.
• Communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
• Support scheduled changes with Development teams.
• Oversee automated processes, scheduling, alerting and reporting.
• Manage users' requests / queries from intake to closure.
• Identify inefficiencies and drive continuous improvements via automation.

Skills

Application support

Linux

AWS

Kafka

Docker

Python

SQL

FIX protocol

Bash

Scripting

Communication

Troubleshooting

JIRA

Confluence

Service Desk

Tools

JIRA

Confluence

Service Desk

Job description

Luxoft is seeking an experienced Application Support specialist in Hong Kong to join a global team. You will handle trading and risk platform readiness from pre-trading to post-trade, monitor end-to-end flows, and manage incidents with cross-functional stakeholders.

Responsibilities include issue analysis, automation opportunities, and coordination with Devs, traders and portfolio managers to ensure smooth operations and timely deployments.