Senior Technical Service Officer (IPT)

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

A leading IT services company is seeking a candidate to carry out installation and maintenance work for IPT systems and related technologies. The ideal applicant must hold a Higher Diploma in Electronic Engineering or Information Technology and have at least 3 years of relevant experience. Good communication skills, customer orientation, and ability to work under pressure are essential. Vendor certifications such as MCSE, CCNA, or CCNP will be advantageous. The role may require working irregular hours and traveling overseas.

Qualifications

• 3 years working experience in IT or telecommunication field.
• Experience in PABX/IPT & adjunct systems is preferred.
• Vendor certification (MCSE/CCNA/CCNP) as an added advantage.
• Good command of written and spoken Chinese.

Responsibilities

• Carry out installation and maintenance work for IPT systems.
• Interact with customers and collect requirements.
• Provide training to customers.
• Work in irregular hours including overnight when required.

Skills

Good communication & presentation skill

Customer-oriented

Ability to work under pressure

Education

Higher Diploma in Electronic Engineering or Information Technology

Tools

Router

Switch

Linux

Windows OS

Job description

Leading IT&T services company in Hong Kong

Job Description

• Carry out installation and maintenance work for IPT system, Adjunct, Call Centre solution, Structured Cabling system, PC Lan and Server solution, IP phones and other technologies
• Install / configure IPT systems and implement customized solutions to fulfill customer’s requirement
• Interact with customers, collect requirements and translate customer’s business requirement to system configuration, prepare document and proposal
• Provide training to customers
• Work in irregular hours including overnight when required
• May require to travel overseas or the PRC to meet business needs

Job Requirements

• Higher Diploma holder in Electronic Engineering or Information Technology or equivalent with 3 years working experience in IT or telecommunication field
• Experience in PABX/IPT & adjunct systems or UPS/Power systems, such as Voice Mail, IVRS & Call Accounting System etc. with Vendor certification as an added advantage
• Good knowledge and experience on Lan/Wan, Router/Switch, Wireless Lan, Linux and Window OS etc. with Vendor certification (MCSE/CCNA/CCNP etc.) as an added advantage
• Good communication & presentation skill
• Customer-oriented, responsible, independent, and able to work under pressure
• Good command of written and spoken Chinese