Flagship Store Manager

Longchamp; Hong Kong; Sur place; HKD 750 000 - 1 100 000; Plein temps

Résumé du poste

Longchamp in Hong Kong seeks an experienced Luxury Retail Manager to own the store's P&L, set strategies to hit sales targets, and drive revenue growth through clienteling and partnerships with top customers and influencers.

You will translate corporate strategy into store-level execution, analyze market trends, and ensure flawless luxury presentation in all seasonal launches and activations.

Qualifications

• Minimum 8 years in luxury fashion retail with at least 4 years in a managerial role.
• Strong leadership and analytical skills with business sense.
• Excellent communication across all levels with strong interpersonal skills.
• Exceptional clienteling and customer service abilities.
• Proficiency in MS Office, Chinese Word Processing, and POS systems.
• Proficiency in English, Cantonese and Mandarin.

Responsabilités

• Own the store's P&L and define strategies to achieve sales and profitability targets.
• Drive revenue growth, client acquisition, and repeat business.
• Monitor KPIs and develop action plans to improve performance.
• Lead commercial initiatives and seasonal business plans.
• Champion exceptional customer service standards.
• Develop VIP and clienteling strategies.
• Build relationships with top customers and local influencers.
• Translate regional and corporate strategy into store-level execution.
• Analyze market trends and competitor activities.
• Identify growth opportunities.
• Ensure brand image is executed flawlessly and maintain luxury presentation standards.
• Collaborate with Visual Merchandising teams; oversee seasonal launches and product activations.

Connaissances

Leadership

Analytical skills

Interpersonal skills

Clienteling

Customer service

Team collaboration

Formation

Diploma / Associate Degree or above in Retail Management / Business Administration

Outils

MS Office

Chinese Word Processing

POS

Description du poste

• Own the store's P&L (Profit & Loss) performance.
• Define and execute strategies to achieve sales and profitability targets.
• Drive revenue growth, client acquisition, and repeat business.
• Monitor KPIs and develop action plans to improve performance.
• Lead commercial initiatives and seasonal business plans.

Customer Experience Excellence

• Champion exceptional customer service standards.
• Develop VIP and clienteling strategies.
• Build relationships with top customers and local influencers.
• Ensure service standards reflect brand positioning.

Retail Focus

• VIP appointments
• Personal shopping services
• CRM initiatives
• Exclusive customer events
• Translate regional and corporate strategy into store-level execution.
• Analyse market trends and competitor activities.
• Identify growth opportunities.

Visual Merchandising & Brand Standards

• Ensure brand image is executed flawlessly.
• Collaborate with Visual Merchandising teams.
• Oversee seasonal launches and product activations.
• Maintain luxury presentation standards.

Requirements

• Tertiary education in Retail Management, Business Administration, or related disciplines (Diploma / Associate Degree or above)
• Minimum 8 years of relevant experience in luxury fashion retail industry with at least 4 years in managerial role
• Strong leadership and analytical skill with business sense
• Team player and problem solver; able to communicate well across all levels with strong interpersonal skill
• Strong and exceptional clienteling and customer service skills
• Proficient in Microsoft Office (MS Word, Excel, PowerPoint etc.), Chinese Word Processing and POS
• Proficient in English, Cantonese and Mandarin