Senior Store Leader: Elevate Guest Experience & Ops

Leadingnation; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon is seeking a Key Leader to join the store leadership team in Hong Kong. This role directly influences salesfloor teammates and guest experiences, leading by example and supporting Educators to deliver outstanding service.

You will monitor operations, apply KPI metrics, plan shifts, and ensure safety and policy compliance. The role emphasizes inclusive leadership, collaboration, and delivering a consistently engaging customer journey.

Qualifications

• Legally eligible to work in the store's jurisdiction.
• Willing to work a flexible schedule.

Responsibilities

• Lead by example to support Educators and deliver outstanding guest experiences.
• Oversee daily store floor operations and drive KPI-focused decisions.
• Develop team through feedback, coaching, and performance documentation.
• Communicate product knowledge and store initiatives to the team and customers.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Leadership

Candid Communication

Decision Making

Education

High School Diploma or equivalent

Job description

lululemon is seeking a Key Leader to join the store leadership team in Hong Kong. This role directly influences salesfloor teammates and guest experiences, leading by example and supporting Educators to deliver outstanding service.

You will monitor operations, apply KPI metrics, plan shifts, and ensure safety and policy compliance. The role emphasizes inclusive leadership, collaboration, and delivering a consistently engaging customer journey.