Assistant Store Manager | Hong Kong

Lululemon; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Development programs

Job summary

lululemon is seeking an Assistant Store Manager to join our store leadership team. You will lead and coach team members, uphold guest experience, and drive store operations, including floor management and scheduling.

You will collaborate with the Store Manager, manage budget and labor hours, participate in recruiting and onboarding, and foster an inclusive, high-performance environment that aligns with our brand and community commitments.

Qualifications

• Leadership and people-management capabilities are essential.
• Ability to foster inclusive and diverse team environments.
• Strong communication, coaching, and feedback skills.
• Experience in retail leadership and achieving guest-experience goals.

Responsibilities

• Lead and coach team members to deliver outstanding guest experiences.
• Plan and prepare team schedules according to labour requirements and budget.
• Collaborate with Store Manager on store operations, budgeting, and performance management.
• Assist with recruiting, onboarding, and development of staff.
• Address guest issues and ensure brand standards are upheld.

Skills

Leadership

Collaboration

Adaptability

Decision Making

Strategic Thinking

Resilience

Inclusion & Diversity

Integrity/Honesty

Education

High School diploma or equivalent

Job description

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

Core Responsibilities of the Job

Leadership and People Management

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.

Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.

Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.

Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.

Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Working with Others

Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations.

Guest Experience

Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..

Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.

Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.

Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.

Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Operations

Implement the Store Manager's vision for the store and cascade to team members.

Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).

Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.

Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.

Open and close the store in accordance with the opening and closing checklists.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Accountable for delegated aspects of controllable budget or labor hours

People Management

Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

What We Look For

Inclusion & Diversity

Inclusion & Diversity:Creates/supports an inclusive environment that values/celebrates differences

Integrity/Honesty

Integrity/Honesty:Behaves in an honest, fair, and ethical manner

Leadership

Leadership:Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work

Collaboration and Teamwork

Collaboration and Teamwork:Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives

Adaptability/Agility

Adaptability/Agility:Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment

Decision Making

Decision Making:Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Strategic Thinking

Strategic Thinking:Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions

Resilience

Resilience:Remains persistent; recovers quickly from setbacks

Job Requirements

Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

Willing to work a flexible schedule. (including weekend)

Other Willingness Requirements

Willing to work as part of a team and also complete work independently

Willing to move through a store for most of a shift to help guests and accomplish work

Experience

Solid Work experience in leadership or people management

Experience in taking ownership rather than just executing tasks.

With solid experience in driving at least mid-term 3-6 months strategic business plan

Experience: 3 year retail or sales specific management experience

Candidates with less experience may be considered for a lower-level position

Job Assets (i.e., nice to have; not required)

Education: High School or Secondary School diploma equivalent or above.

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.