Senior Luxury Store Growth & Training Lead

Richemont (Cartier/Van Cleef); Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Piaget in Hong Kong seeks a store leader to oversee merchandising, financial management, and sales staff supervision, ensuring peak performance across a luxury boutique. The role demands strong people-management and budget oversight in a fast-paced environment.

You will drive customer service excellence, develop schedules, and implement development plans to enhance team capabilities while maintaining Piaget's standards in luxury retail.

Qualifications

• Bachelor's Degree or Equivalent Level required.
• Experience in dealing with various situations and advising others.
• Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

Responsibilities

• Oversee merchandising, financial management, and overall store operations.
• Lead and coach sales staff to achieve targets.
• Develop work schedules and allocate resources to meet goals.
• Record and manage budgets and perform complex budget analyses.
• Set performance objectives for team and take corrective actions.
• Handle customer inquiries and resolve issues to ensure satisfaction.

Skills

People management

Sales leadership

Budget management

Merchandising

Customer service

Education

Bachelor's degree or equivalent level

Job description

Piaget in Hong Kong seeks a store leader to oversee merchandising, financial management, and sales staff supervision, ensuring peak performance across a luxury boutique. The role demands strong people-management and budget oversight in a fast-paced environment.

You will drive customer service excellence, develop schedules, and implement development plans to enhance team capabilities while maintaining Piaget's standards in luxury retail.