Deliver high-level operational, leasing, and administrative execution across the business unit. Act as a critical operational anchor responsible for property data integrity, cross-departmental workflow coordination, B2B marketing support, and lease lifecycle administration.
KEY RESPONSIBILITIES
- Maintain and audit operational ledgers (rent rolls, project pipelines, marketing spend, and portfolio KPI trackers).
- Consolidate weekly/monthly management dashboards; collaborate with Finance for revenue reconciliation, commission tracking, and budget control.
Cross-Functional Workflow & Operations Coordination
- Assist in refining and maintaining Standard Operating Procedures (SOPs) for operational efficiency.
- Coordinate daily workflows across Leasing, Legal, Finance, Asset Management, and IT.
- Organize key management meetings, compile executive briefing packages, take actionable minutes, and monitor action items to completion.
B2B Marketing & Asset Events
- Execute asset-level B2B marketing initiatives and promotional events (e.g., Open Days, roadshows, client site visits, and industry exhibitions).
- Manage end-to-end event logistics, vendor procurement, budget tracking, and campaign ROI summaries.
- Maintain and update market intelligence/competitor databases for senior leadership review.
- Oversee lease milestone tracking.
- Maintain accurate records within the proprietary in-house CRM system and route tenant service requests seamlessly to property management teams.
Ad-Hoc Duties
- Support special operational projects and corporate assignments as designated by the Department Head.
QUALIFICATIONS & REQUIREMENTS
- Bachelor’s degree in Real Estate, Business Administration, Economics, or a related discipline.
- 2-4 years of operational support or leasing administration experience within commercial real estate firms, REITs, or corporate environments.
- Proficient in English, Cantonese, and Mandarin (written and spoken).
- Advanced MS Excel capabilities (Pivot Tables, XLOOKUP, data validation, dynamic charts); proficient in MS PowerPoint for management-level reporting.
- Comfortable with using proprietary in-house CRM / management systems with a quick learning ability.
- Meticulous attention to detail, strong multi-tasking skills, and a proactive, ownership-driven mindset.