Senior Service Engineer

Hitachi Rail; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Hitachi Rail in Hong Kong is seeking an experienced engineer to support Deployment / Installation and Customer Service teams for Urban Rail Signalling service delivery. You will handle service rollout, documentation, on-site retrofit such as drawings, method of statement, O&M manuals, and work instructions, and lead testing and commissioning activities on site.

Prepare associated service documents, participate in equipment installation and configuration, and support FAT/SAT, site testing, and

Qualifications

• Degree or Higher Diploma in Electrical, Computer or relevant disciplines.
• 8+ years of customer service/product engineer experience is highly preferred.
• Well coordination and planning for working with various party and subcontractor.
• Strong Troubleshooting and problem solving skill.
• Good communication skill, team player and service attitude.
• Excellent command of Cantonese and English.
• Willingness to work night shifts and onsite as these will be required.

Responsibilities

• Prepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so on.
• Take part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation
• Assist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teams
• Run test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.
• Support site testing, HW and SW deployment during the integration and commissioning periods
• Participate in on-site survey, outstanding faults analysis and provide a draft report
• Record the result of tests activities and prepare commissioning report
• Report projects / issues progress and current status to internal and external stakeholders
• Support to setup and manage Training platforms/simulators/equipment & tools
• Support overall Training framework, Plans, Procedures and work flows for project activities
• Support to deliver the Service Training (Operation and Maintenance) to Customers

Skills

Customer service

Troubleshooting

Communication

Team player

Planning

Night shifts

Education

Electrical/Computer degree

Job description

This position is to contribute the below activities to the Deployment / Installation and Customer Service Team for the service delivery activities of Urban Rail Signalling. It includes, and not limited to:

Service roll-out, Service delivery, Process, Work flow, Work instruction, Problem resolution and service incident handling.

Responsibilities

Prepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so on

Take part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation

Assist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teams

Run test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.

Support site testing, HW and SW deployment during the integration and commissioning periods

Participate in on-site survey, outstanding faults analysis and provide a draft report

Record the result of tests activities and prepare commissioning report

Report projects / issues progress and current status to internal and external stakeholders

Support to setup and manage Training platforms/simulators/equipment & tools

Support overall Training framework, Plans, Procedures and work flows for project activities

Support to deliver the Service Training (Operation and Maintenance) to Customers

Requirements

Degree or Higher Diploma in Electrical, Computer or relevant disciplines

8+ years of customer service/product engineer experience is highly preferred

Well coordination and planning for working with various party and subcontractor

Strong Troubleshooting and problem solving skill

Good communication skill, team player and service attitude

Excellent command of Cantonese and English

Willingness to work night shifts and onsite as these will be required