Senior Rail Signalling Service Engineer - Deployment & Training

Hitachi Rail; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Hitachi Rail in Hong Kong is seeking an experienced engineer to support Deployment / Installation and Customer Service teams for Urban Rail Signalling service delivery. You will handle service rollout, documentation, on-site retrofit such as drawings, method of statement, O&M manuals, and work instructions, and lead testing and commissioning activities on site.

Prepare associated service documents, participate in equipment installation and configuration, and support FAT/SAT, site testing, and

Qualifications

• Degree or Higher Diploma in Electrical, Computer or relevant disciplines.
• 8+ years of customer service/product engineer experience is highly preferred.
• Well coordination and planning for working with various party and subcontractor.
• Strong Troubleshooting and problem solving skill.
• Good communication skill, team player and service attitude.
• Excellent command of Cantonese and English.
• Willingness to work night shifts and onsite as these will be required.

Responsibilities

• Prepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so on.
• Take part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation
• Assist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teams
• Run test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.
• Support site testing, HW and SW deployment during the integration and commissioning periods
• Participate in on-site survey, outstanding faults analysis and provide a draft report
• Record the result of tests activities and prepare commissioning report
• Report projects / issues progress and current status to internal and external stakeholders
• Support to setup and manage Training platforms/simulators/equipment & tools
• Support overall Training framework, Plans, Procedures and work flows for project activities
• Support to deliver the Service Training (Operation and Maintenance) to Customers

Skills

Customer service

Troubleshooting

Communication

Team player

Planning

Night shifts

Education

Electrical/Computer degree

Job description

Hitachi Rail in Hong Kong is seeking an experienced engineer to support Deployment / Installation and Customer Service teams for Urban Rail Signalling service delivery. You will handle service rollout, documentation, on-site retrofit such as drawings, method of statement, O&M manuals, and work instructions, and lead testing and commissioning activities on site.

Prepare associated service documents, participate in equipment installation and configuration, and support FAT/SAT, site testing, and