Senior Service Engineer

Hitachi Automotive Systems Americas, Inc.; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Hitachi Rail Hong Kong Limited seeks an experienced engineer to support deployment, installation and customer service for urban rail signalling projects. The role covers service delivery, document work, and on-site testing, with close coordination with cross‑functional teams and subcontractors.

The candidate should have a Diploma or Degree in Electrical/Computer fields, 8+ years in customer service or product engineering, and be fluent in Cantonese and English.

Qualifications

• Degree or Higher Diploma in Electrical, Computer or relevant disciplines.
• 8+ years of customer service/product engineer experience preferred.
• Strong coordination with multiple parties and subcontractors.
• Excellent Cantonese and English communication skills.

Responsibilities

• Prepare service documents for projects including drawings, manuals and work instructions.
• Assist on-site installation, testing, commissioning and maintenance activities.
• Support training platforms and deliver service training to customers.
• Record test results and prepare commissioning reports for stakeholders.

Skills

Customer service

Troubleshooting

Project coordination

Education

Electrical/Computer diploma

Job description

Location:Hong Kong, Hong Kong SARJob ID:R1013021Date Posted:2026-07-29Company Name:Hitachi Rail Hong Kong LimitedProfession (Job Category):Engineering & ScienceJob Schedule:Full timeRemote:NoAbout UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.Job Description:The roleThis position is to contribute the below activities to the Deployment / Installation and Customer Service Team for the service delivery activities of Urban Rail Signalling. It includes, and not limited to:Service roll-out, Service delivery, Process, Work flow, Work instruction, Problem resolution and service incident handling.ResponsibilitiesPrepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so onTake part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operationAssist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teamsRun test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.Support site testing, HW and SW deployment during the integration and commissioning periodsParticipate in on-site survey, outstanding faults analysis and provide a draft reportRecord the result of tests activities and prepare commissioning reportReport projects / issues progress and current status to internal and external stakeholdersSupport to setup and manage Training platforms/simulators/equipment & toolsSupport overall Training framework, Plans, Procedures and work flows for project activitiesSupport to deliver the Service Training (Operation and Maintenance) to CustomersRequirementsDegree or Higher Diploma in Electrical, Computer or relevant disciplines8+ years of customer service/product engineer experience is highly preferredWell coordination and planning for working with various party and subcontractorStrong Troubleshooting and problem solving skillGood communication skill, team player and service attitudeExcellent command of Cantonese and EnglishWillingness to work night shifts and onsite as these will be requiredThank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail